Senior Specialist Agentic Leadership

Location: Prakāshamnagar

Job Category
Employee Success
Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Senior Specialist, Agentic Talent Development provides critical program/project management, operational support, and facilitation for all India-specific leadership development initiatives. This role ensures seamless execution, last-mile coverage, and operational excellence for programs serving 1000+ managers across South Asia.

About This Role:

With over 1,289 managers across India and South Asia, operational excellence is critical to ensuring every manager receives world-class development. This role will be the backbone of program execution, ensuring flawless delivery, 100% coverage, and exceptional participant experience across all India-specific initiatives.

Key Responsibilities

Program/Project Management
Own program/project management for all India-specific deliveries including:
Manager 101:  Ensure 100% coverage in partnership with global team

Culture of Feedback:  Ensure 100% coverage across India (1000+ managers)

Manager 101 Virtual:  Full facilitation and production management

Manager Circles:  Program management, operations, and co-facilitation

Serve as Point of Contact (POC) for India program impact and data tracking

Manage venue booking, logistics, collaterals, and participant communication for all programs in partnership with local CO-ordination/Operations.

Ensure last-mile coverage and completion tracking for all mandatory manager programs

Delivery & Facilitation
Facilitate Manager Circles focused on targeted leadership capabilities

Ensure last mile coverage for Culture of Feedback Sessions (20+ sessions).

Co-lead and facilitate virtual enablement sessions for India-based managers

Provide on-demand facilitation support for Discovering Salesforce

Deliver High Impact Teaming (HIT) sessions as required by the business

Serve as virtual producer for Manager 101 Virtual sessions in region

Operations & Coordination
Ensure venue availability and flawless program coordination for all in-person sessions

Drive 100% capacity utilization for Manager 101 in partnership with Team Membre.

Drive 100% capacity utilization for Culture of Feedback in partnership with Team Member.

Manage operational responsibilities including registration, communications, and technical production

Support monthly process enablement training logistics and coordination

Success Measures:

Program Management and Seamless program coordination for all initiatives Achieve 100% capacity utilization for Manager 101 (in partnership with Sr Manager) Achieve 100% capacity utilization for Culture of Feedback (in partnership with Sr Manager) Excellence in virtual producer/operational responsibilities with high participant satisfaction On-time program completion rates above 95% Zero critical operational issues or logistics failures

Required Qualifications:

Strong program management and operational coordination experience

Experience supporting delivery of learning programs at scale

Excellent organizational skills with high attention to detail

Proven ability to manage logistics for virtual and in-person programs

Strong communication and stakeholder coordination skills

Technical proficiency with virtual learning platforms and production tools

Ability to work independently and proactively solve problems

Preferred Qualifications:

Experience with leadership development programs

Facilitation skills and interest in growing as a facilitator

Background supporting Informatica or acquisition integration programs

Experience working in India or South Asia markets

Familiarity with Salesforce tools and systems

Experience with data tracking and reporting for learning programs

Key

Competencies:

Operational excellence and attention to detail

Program coordination and multi-tasking ability

Problem-solving and proactive issue resolution

Collaboration and partnership

Continuous improvement mindset

Data tracking and reporting

Flexibility and adaptability

Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and  , and our AI agents accelerate your impact so you can  . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations
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