Team Leader, Management

Location: Mohali

Job Title:

Team Leader – Admission Counseling
Department:  Admissions / Counseling

Location:

Mohali, Punjab

Reports To:

Manager / Head – Admissions

Job Summary
The Team Leader – Admission Counseling is responsible for leading a team of admission counselors, ensuring achievement of admission targets, improving lead conversion rates, maintaining counseling quality, and delivering an excellent student and parent experience throughout the admission process.

Key Responsibilities
Team Management & Leadership  Lead, mentor, and motivate a team of admission counselors.
Conduct daily huddles, performance reviews, and coaching sessions.
Manage team productivity, attendance, and engagement.
Admissions Target Achievement  Drive monthly, quarterly, and annual admission targets.
Monitor individual and team conversion performance.
Develop strategies to maximize enrollments and revenue.
Lead Management & Conversion  Ensure proper lead allocation and follow-up.
Track inquiry-to-admission conversion ratios.
Handle high-potential and escalated leads personally when required.
Quality Monitoring  Monitor inbound and outbound counseling calls.
Ensure counselors provide accurate program and admission information.
Maintain counseling quality standards and compliance.
Performance Tracking & Reporting  Prepare daily, weekly, and monthly MIS reports.
Analyze conversion data, counselor productivity, and admission trends.
Present performance insights to management.
Student & Parent Relationship Management  Ensure excellent counseling experience for students and parents.
Resolve escalations and admission-related concerns.
Maintain high customer satisfaction levels.
Training & Development  Identify skill gaps and conduct training sessions.
Improve counselors' communication, objection handling, and closing skills.
Support onboarding of new team members.

Required Skills
Team Handling & Leadership
Admission Counseling / Education Sales
Lead Conversion & Revenue Management
CRM Management (LSQ, Salesforce, Zoho, etc.)
Call Quality Monitoring
Data Analysis & MIS Reporting
Communication & Stakeholder Management
Coaching and Performance Management

Preferred Qualification
Graduate/MBA preferred.
4–8+ years of experience in Admissions, Education Sales, EdTech, or University Counseling.
Minimum 2–3 years of team handling experience.
Experience managing inbound/outbound counseling teams and admission targets.

Key KPIs
Admission Conversion %
Team Admission Numbers
Revenue Achievement
Lead Follow-up TAT
Call Quality Score
Counselor Productivity
Student/Parent Satisfaction
Team Attrition & Shrinkage Control

Salary - 40K to 42K (In hand)

Interested candidates can share CV at

Regards
Riya Sharma
Sr. Executive HR