Team Manager

Location: Ernākulam

About the role
Our established branding company is searching for a competent and experienced Workforce Manager to join our team. In this role, the successful applicant will be responsible for overseeing the payroll volume, trend, schedule, monitor TAT & SLA. A workforce manager oversees productivity & utilization in an organization. His/her duties are to assess, analyse, and report on employee productivity and utilization at the individual, teams and departmental levels.

Consistency and transparency are key when it comes to managing employee time, attendance, scheduling shifts/cabs and leaves. Employees need to clearly understand the processes and policies behind procedures and be confident that they are being applied fairly across the organisation.

Role Accountabilities and Requirements
As a workforce manager, his/her job duties include developing staff schedules, collecting staff performance data and customer feedback data, reviewing, and analysing relevant data to identify problem areas, and preparing workforce analysis reports for company leadership to inform their policies and decision-making strategies to meet 100% quality.

Key Responsibilities and duties
Monitor payroll trend, schedule & TATs
Forecasting payroll volumes and report in case of discrepancy
Discussing with TLs/Managers and scheduling staff around forecasted payrolls
Managing payroll handling on a day-to-day basis
In case of unexpected rises in payroll volumes or absenteeism
Report to managers/TLs and suggest/create a Business Continuity Plan (BCP)
Analyse hours worked, absences, overtime
Monitor real-time and report visibility
Monitor hours worked to help ensure employees are properly classified
Do comparison and benchmark teams performance across the business
Manage Control Team and their responsibilities
Monitor their workloads and performance
Must share monthly documented Feedbacks.

Eligibility Criteria and Qualifications
Relevant bachelor’s and/or master’s degree
Total years of experience should be 5+ years
Minimum 2 to 4 years WFM experience or as a Team Leader
Preferred any excel certification/adequate excel knowledge
Proficiency with precision measuring through excel reports
Strong sense of analysis by calibrating SLAs & TATs
Excellent communication, presentation, and organizational skills
Excellent analytical and problem-solving skills to identify gaps in the process
Ability to read between lines

Compliance
Ensuring Quality Compliance for all BAU processes
Follow & meet Quality Standards - ISO/BSI – ISMS & QMS
Ensuring All Process SLAs are met, if not report to management
Adhering to Work Timings & Leave Schedules per company policy
Responsible For Ensuring Quality Documentation are Up-To Date
Adhering to company policies, Rules & Regulations

Reports
Creating and updating process reports and share
Ensure employees are picking assigned payrolls and completing on time
Monitor Online Payroll Tracker
Generate productivity and utilization reports