Country Manager

Location: Dombivali

Health Recon Connect LLC provides technology-enabled Revenue Cycle Management (RCM) solutions to US healthcare providers. We leverage over 30 years of deep domain expertise, cutting-edge analytics as well as machine learning, Artificial Intelligence and Automated workflows to help improve cashflow, patient outcomes and enable peace of mind for our clients.
Following on from an internal restructuring process where our current CM is moving into a different role, we are looking to onboard an experienced executive into the role of CM. The role calls for an individual with strong business acumen in US healthcare (Revenue Cycle Management) and a strong track record of execution through a large onshore/offshore team.

ABOUT THIS ROLE
The Country Manager will have accountability to work with the Head of Operations & CEO to drive end-to-end formulation and implementation of business strategies and operational plans for HRC across geographical locations (Sri Lanka and India). This role will work with the leadership/partner team to construct measures of accountability for the business and shared partner organization performance. This position manages daily operations of direct staff and matrix partners.
The CM is also responsible for the design, coordination, and completion of operational improvement projects across various functional areas within RCM Operations. The CM will review the departments performance and effect change as needed to improve service, simplify the workflow, and assure compliance with regulatory requirements.
The CM is also responsible for management and administration of multiple functions and general business operations, business partners, provider data management and reporting.

Key Highlights
Provide thought leadership and contribute to the HRC Executive Leadership Team as we drive our strategy to develop into a world class RCM Tech and services provider
Ensure operations and service models are optimized
Embed mechanisms and governance to ensure we are compliant and business risk is mitigated.
Partner with key internal stakeholders to integrate existing and new technological initiatives to increase operational efficiencies and deliver enhanced operational service.
Apply leadership behaviours to build, develop and coach a team of professionals and ensure leadership capabilities are strong across the organization. Inspire others and set the tone for an inclusive and high-performance team.

RESPONSIBILITES

Provide thought leadership and contribute to the HRC Executive Leadership Team as we drive our strategy to develop into a world class RCM Tech and services provider.
Set business direction, develop, implement, and oversee operational models to meet the unique needs and business requirements for our clients
Understand competitor performance and market conditions to effectively leverage HRC Revenue
Inform and advise executive management regarding current industry trends, problems and activities to facilitate both short- and long-range strategic plans to improve operational performance and enhance growth
Hold self and team accountable for creating and maintaining Raving fan customer relationships
Effectively manage the overall cost structure of HRC RCM Operations
Ensure operations and service models are optimized.
Develop effective relationships with and confirms operational leaders can execute day-to-day responsibility for operations
Closely monitor operational metrices to ensure service levels are met
Evaluate, re-evaluate processes and KPI achievement for optimizing efficiency
Identify and resolve technical, and operational and organizational problems
Monitor required reporting and provides direction on findings
Direct others to resolve business problems that affect multiple functions or disciplines
Provide leadership to and is accountable for the performance of staff
Embed mechanisms and governance to ensure we are compliant and business risk is mitigated.
Drive company compliance framework and implement necessary controls in process towards adherence
Monitor and confirm all operational activities conform to HRC compliance requirements
Provide oversight and challenge to senior management on decisions and processes regarding strategy and compliance
Understand and manage the Federal and State requirements and relationships related to operations
Provide governance on network strategy and development
Hold self and team accountable for compliance
Practice and inculcate company CREDO, as well as employment policies
Partner with key internal stakeholders to integrate existing and new technological initiatives to increase operational efficiencies and deliver enhanced operational service.
Work closely with Solutions towards development and implementation of products and solutions
Drive team towards technological integration
Resolve operational bottlenecks in solution development
Use industry knowledge to provide solution development input
Apply leadership behaviours to build, develop and coach a team of professionals and ensure leadership…