Cluster Manager-Micro Mortgages

Location: Sathyamangalam

POSITION DESCRIPTION

JOB TITLE :
Cluster Manager – Micro Mortgages

GRADE : SM

DEPARTMENT :
Micro Mortgages

LOCATION : BRANCH

SUB-DEPARTMENT : TYPE OF POSITION :
Full-time

REPORTS TO :
Regional Sales Manager/ Area Manager - Micro Mortgages

REPORTING INTO

Relationship Manager,

Portfolio Manager,

Customer Service Officer

ROLE PURPOSE & OBJECTIVE
Drives Mortgage business in their respective Cluster. Is responsible for overall growth and success of the MLAP business & cross sell TPP & Liability Products
Build efficient team of Relationship Officers in the Cluster assigned
SIZE OF

THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

Cost of hiring and placing new Relationship Officers at Branches
Operational Cost of managing the Conveyance and Claims of Relationship Officers
Cost of procurement marketing collaterals, sales aids
Shall be expected to manage a portfolio of Rs.15 Cr. Progressively
Managing a single product across the branches of operations
Managing a team size of 5 employees progressively
Managing assets like marketing collaterals, Stationary, Dockets and Systems
Managing hiring and placement of Relationship Officers in required Branches
KEY DUTIES & RESPONSIBILITIES OF

THE ROLE

Candidate should be able to deliver budgeted business figures from the Cluster of control through placing adequate manpower across active branches. He/She is also responsible for building a quality portfolio without compromising on quantum of business

Business/ Financials

Daily/ Weekly /Monthly monitoring of the accomplishment of targets according to the annual/monthly targets established for the area and branches under his/her responsibility to provide guidance and solutions to his/her team as required
Supports Loan Officers- in his/her area in their duties of client visits, risk assessment and recovery strategies
Efficient staffing by timely recruitment & training
Supports Relationship Officers- in his/her area in their duties of client visits, risk assessment and recovery strategies
Should be ready to travel extensively across the cluster of control for business requirements

Customer (Both Internal & External)

Ensure that customers are aware of the Product and services properly
Ensure that customers are explained about the Terms & Conditions of Product
Focus on lower TAT as per laid down standards.

Internal Process

Monitor health of portfolio
Ensure compliance with lending guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence audit and other regulations.
Ensure, supervise the correct implementation of the credit procedures including all the respective tools

Innovation & Learning

Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees
Evaluate the staff competences in terms of promotion, business assessment and credit risk assessment capacity and propose solutions for improvement
Expected to be updated with all new improvement & innovations happening in the market and competitors
Should be updated with the latest trends in civic and local laws of the territory of operation
MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Graduate in Commerce or relevant subjects
An MBA or equivalent is an added advantage

Experience(Years and Core Experience Type)

5 years in sales and documentation of loans of which at least 2 years in Housing Loans, home loans or loan against property in an NBFC/ Bank/HFC. Mixed experience of Sales & Credit is acceptable, but should be predominantly in sales

Certifications

Relevant certifications shall be an added advantage

Functional Skills

Ability to create teams and drive sales performance. Will be required to take complete ownership of MLAP at Cluster level.
Ability to engage with customers, Plan & execute Marketing and Sales promotion for MLAP
Ability to speak and read regional language(s)- is desirable. Ability to communicate in English (Read-speak-write) is required. Has good verbal fluency and uses simple, clear and purposeful language.
Adequate Computer knowledge

Behavioral Skills

Sound Product knowledge
Should possess Training Skills
Willingness to travel & relocation as per business requirements and career opportunities
Managing customer relations
Performance oriented

Competencies

Good Computer Knowledge
Competent to handle MIS systems and Lending Software
KEY INTERACTIONS

INTERNAL

EXTERNAL

Product and Marketing Team
Regional Operations, Credit
Audit, Vigilance and FCU team
Area Technical Manager
Legal Vendors
External marketing agencies
Competitor Counterparts

PREPARED BY : PRESHAANTH R

DATE : 09-12-2023

REVIEWED BY : PRADEEP B

DATE : 12-12-2023

LAST UPDATED BY : TM Team

DATE : 15-01-2024