Solar Service Manager

Location: Panjim

About Us:

Founded in 2013,  SUN
360  is Goa's leading solar solutions provider, committed to driving large-scale solar adoption across residential, commercial, and industrial sectors. Since the introduction of the Goa State Solar Policy in 2018, we have successfully installed  15+ MW of solar projects  across the state.
We offer end-to-end solar solutions—from design consultation and installation to maintenance and servicing—using the latest solar technologies. SUN
360 is  empaneled with GEDA  and has played a key role in implementing the State Solar Policy, enabling residents and businesses across Goa to benefit from government subsidies and clean energy solutions.
Job Overview:

The  Solar Service Manager  will lead and manage SUN
360's service operations, ensuring optimal performance of installed solar systems and delivering an excellent customer experience. This role requires strong technical expertise in solar PV systems, proven leadership capabilities, and a customer-first approach to service delivery.
You will oversee service technicians, manage maintenance and troubleshooting operations, and continuously improve service quality and operational efficiency.
Roles and Responsibilties:

a) Service Operations & Management

Oversee preventive maintenance, troubleshooting, and repair of solar PV systems

Plan, coordinate, and dispatch service technicians for site visits and maintenance activities

Develop and implement service processes and best practices to improve efficiency

b) Technical Leadership

Provide expert technical guidance on solar PV systems, inverters, batteries, and monitoring platforms

Review and approve service and repair reports ensuring quality and compliance

Stay updated on evolving solar technologies and integrate improvements into service operations

c) Customer Experience

Manage customer service requests and ensure timely resolution of issues

Address customer concerns professionally, maintaining high satisfaction levels

Collaborate with sales and project teams for a seamless post-installation experience

d) Team Leadership & Development

Lead, mentor, and train a team of service technicians and support staff

Allocate resources effectively to meet service demands

Conduct performance reviews and identify training and development needs

e) Compliance, Safety & Documentation

Ensure all service activities comply with regulatory and industry standards

Implement and enforce safety protocols across all service operations

Maintain accurate service records, compliance documents, and customer logs

f) Performance Monitoring & Reporting

Track KPIs such as response time, resolution time, and system uptime

Analyze service data to identify trends and improvement opportunities

Prepare and present performance reports to senior management

g) Continuous Improvement

Drive initiatives to enhance service quality and reduce system downtime

Identify opportunities for process optimization, cost efficiency, and technology upgrades

Support installations, upgrades, and warranty-related activities in collaboration with cross-functional teams

Requirements

Bachelor's degree in  Electrical Engineering, Renewable Energy , or a related field (preferred)

4+ years  of experience in solar service management, operations, or maintenance

Strong technical knowledge of solar PV systems, inverters, battery storage, and monitoring tools

Experience with service management software, CRM systems, and reporting tools

Proven leadership skills with the ability to manage and motivate teams

Excellent communication and customer service skills

Strong problem-solving abilities and attention to detail

Knowledge of industry standards, safety protocols, and regulatory requirements

Willingness to travel to service sites as required

Benefits

Lead and grow the service operations of Goa's leading solar solutions company.

Gain hands-on exposure to advanced solar technologies and large-scale renewable energy projects.

Develop leadership, technical, and customer management skills in a dynamic environment.

Contribute directly to Goa's clean energy transition while enjoying strong career growth opportunities.