Cluster Collection Manager

Position: Hiring For Cluster Collection Manager
Location: Hubli-Dharwad

We are looking for an experienced  Cluster Collection Manager  to oversee the collections process for the  Recovery Portfolio .

Role & responsibilities
Cluster Operations Management:
Lead the collections team in the Salem cluster, ensuring timely and efficient collection of dues for commercial vehicle loans.
Oversee the day-to-day collection activities, including field collections, tele-calling, and agency management.
Ensure adherence to all recovery processes and policies for commercial vehicle finance.
Agency and Field Collection Management:
Manage and monitor third-party collection agencies and field teams to ensure compliance and target achievement.
Perform regular visits to agencies and field agents to review performance, provide guidance, and ensure smooth execution of collections strategies.
Optimize the cost and performance of the collection agency network.
Target Management & Recovery Strategy:
Develop and implement collection strategies to maximize recovery and minimize bad debt.
Set and track collection targets for the team, ensuring monthly/quarterly objectives are met.
Work closely with the credit and legal teams to ensure proper escalation for delinquent accounts.
Customer Relationship Management:
Build and maintain relationships with customers to facilitate easy and amicable resolutions for overdue payments.
Negotiate settlement terms and recovery plans for delinquent accounts where applicable.
Address customer grievances and issues promptly, ensuring customer satisfaction and brand loyalty.
Compliance & Reporting:
Ensure collections operations are compliant with all relevant regulations and internal policies.
Maintain accurate and up-to-date records of all collections activities, providing timely reports to senior management.
Conduct root cause analysis of collections performance to continuously improve processes.
Preferred candidate profile
Educational

Qualification:

Graduate/Postgraduate in any discipline (preferably in Finance, Business Management, or similar).

Experience:

Minimum 8  to 12 years  of experience in  collections/recovery  for commercial vehicle loans or similar financial products.
Strong experience in managing a team and handling  field collections  and  agency relationships .
Experience in commercial vehicle financing or vehicle asset management is highly desirable.