Assistant Manager​/Key Account Manager; AM​/KAM

Position: Assistant Manager / Key Account Manager (AM/KAM)
Location: Borivli

Job Description – Assistant Manager / Key Account Manager (AM/KAM)  Location  Colaba, Mumbai

Employment Type

Full-time | Work from Office
Working Days & Shift   5 Days Working (Monday to Friday)
Shift Timing: 10:00 AM to 7:00 PM
Compensation   CTC: ₹8–9 LPA (Based on experience, skills, and interview performance)
About the Role  We are looking for an experienced Assistant Manager / Key Account Manager (AM/KAM) to manage enterprise relationships, drive stakeholder engagement, and oversee operational delivery. This is a hybrid role that combines Key Account Management, Client Success, Stakeholder Management, and Operations Management.
The ideal candidate will be responsible for managing enterprise clients, coordinating with internal operations teams, ensuring successful execution of legal recovery and dispute resolution workflows, and driving client satisfaction while contributing to business growth.

Key Responsibilities  Enterprise Account Management   Serve as the primary point of contact for enterprise and B2B clients.
Build and maintain strong relationships with key stakeholders and decision-makers.
Understand client objectives and provide strategic support to meet business requirements.
Conduct regular reviews and ensure high levels of client satisfaction.
Stakeholder Management   Act as a liaison between enterprise clients, external stakeholders, and internal teams.
Maintain clear communication regarding project updates, priorities, and deliverables.
Manage stakeholder expectations and ensure timely resolution of concerns.
Maintain records of communications, commitments, and action plans.
Operations Management   Work closely with operations teams to manage day-to-day execution and workflow delivery.
Monitor operational performance and ensure adherence to service commitments.
Identify process improvement opportunities to enhance efficiency and productivity.
Ensure seamless coordination between clients and internal teams.
Legal Recovery & Dispute Resolution Coordination   Manage and oversee workflows related to legal recovery and dispute resolution matters.
Coordinate with stakeholders involved in SARFAESI, Arbitration, Section 138, Section 25, and related recovery processes.
Track case progress and ensure timely updates to enterprise clients.
Escalate critical issues and drive resolution through appropriate channels.
Team Leadership   Lead, mentor, and manage a team of at least 5 members.
Monitor team performance and provide guidance to achieve operational objectives.
Ensure effective workload allocation and team productivity.
Support team development and capability-building initiatives.
Revenue Growth & Account Expansion   Identify opportunities for cross-selling and account growth.
Support commercial discussions and contract negotiations.
Collaborate with leadership teams to drive account expansion strategies.
Contribute to revenue growth across assigned accounts.
Data Analysis & MIS Reporting   Analyze large datasets to identify trends, risks, and business opportunities.
Prepare MIS reports, dashboards, and client-facing reports.
Generate actionable insights using Excel and operational data.
Support management decision-making through data-driven recommendations.
Product & Process Improvement   Gather stakeholder feedback and operational insights.
Recommend improvements in products, services, and operational processes.
Support implementation of new workflows, process upgrades, and functional enhancements.
Train stakeholders and internal teams on new initiatives where required.
Required

Skills & Qualifications  Experience   3–4+ years of relevant experience in Key Account Management, Enterprise Operations, Client Success, Stakeholder Management, or Program Management.
Experience managing multiple enterprise/B2B clients.
Prior team management experience leading a team of at least 5 members.
Experience working with cross-functional teams and enterprise projects.
Domain Knowledge   Good understanding of legal recovery and dispute resolution workflows, including:
SARFAESI
Arbitration
Section 138 Matters
Section 25 Matters
Collections and Recovery Processes
Technical Skills   Advanced proficiency in MS Excel.
Strong experience in MIS…