Delivery Leader- Utilities
Job in
201301, Noida Sector 27, Uttar Pradesh, India
Listed on 2026-08-11
Listing for:
Latinum HR Solutions
Full Time
position Listed on 2026-08-11
Job specializations:
-
Management
Operations Management, Change Management, Project & Program Management
Job Description & How to Apply Below
About Latinum
Latinum is hiring for a leading global technology consulting and business process services organization, partnering with Fortune 500 enterprises to deliver digital transformation, operational excellence, and industry-leading business process services. With a strong global footprint, the organization is expanding its Utilities Operations practice and is seeking an experienced Delivery Leader to drive delivery excellence, operational transformation, governance, and client success across large-scale global Utilities operations.
Delivery Leader – Utilities (AGM / AVP)
We are seeking an experienced Delivery Leader to lead large-scale Utilities operations across multiple geographies. The ideal candidate will drive delivery excellence, financial performance, regulatory compliance, transformation initiatives, and strategic client relationships while building high-performing teams.
Location:
Noida, Uttar Pradesh, India
Experience:
18+ Years
CTC: ₹40–50 LPA
Employment Type:
Full-time
Workplace Type: On-site
Key Responsibilities
Lead end-to-end Utilities operations across Transmission, Distribution, and Retail.
Own delivery KPIs & SLAs including AHT, ASA, FCR, Quality, Accuracy, CSAT, and NPS.
Ensure regulatory compliance and operational governance across geographies.
Drive transformation through Automation, AI, Analytics, digital self-service, intelligent routing, and workforce optimization.
Manage delivery financials, budgeting, productivity, and P&L.
Support solutioning, pricing, operating model design, and business growth initiatives.
Build leadership capability and foster a high-performance culture.
Mitigate operational, regulatory, and compliance risks proactively.
Requirements
Bachelor's or Master's degree in Business or a related discipline.
18+ years of exclusive BPO experience with 15+ years in Contact Center leadership within Utilities or Healthcare.
Strong expertise in Utilities operations, SLA governance, stakeholder management, and large-scale delivery.
Experience leading transitions, transformations, and global client engagements.
Exposure to Analytics, Automation, AI-enabled workflows, and core operational systems.
Lean Six Sigma Green Belt or Black Belt certification preferred.
Interested candidates can share their resume at &
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