Assistant Manager

Location: Noida Sector 27

Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence- WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description
Client Engagement
Interact with key client stakeholders to understand project requests and business needs, and
communicate project progress/challenges
Serve as the primary POC for project-related communication to discuss/decide project
timelines/scope and collect feedback
Undertake teleconference-based project kick-off calls and review meetings
Identify risks /issues and escalate to the reporting manager (RM) and/or Client Lead (CL)
Identify up-selling/cross-selling opportunities in conjunction with the CL/RM
Participate in business proposals and new client pitch-decks to attract new business prospects
and enhance business growth
Team and Career Management
Display exceptional project/team management skills maintaining high levels of motivation and
work ethic among team members
Handle difficult situations such as dissatisfaction/disagreement among team members and
escalate to RM, when essential
Function as the performance appraiser of 2–5 junior team members and be responsible for their
overall career management
Training and Organisational Initiatives
Contribute to different organisational tasks such as hiring, training, and other organisational
initiatives

Preferred Skills & Experience
Market research and/or consulting experience of 5–10 years; experience in procurement  and
commercial research/strategies is preferred
G ood understanding and knowledge of the Life Sciences  industry and dynamics; educational
qualification in life sciences will be preferred, but not essential
Through knowledge of various secondary and primary research methodologies (including
databases such as Lexis Nexis and Thomson)
Through knowledge of various secondary and primary research methodologies (including
databases such as Thomson and Lexis Nexis)
Understanding of industry dynamics such as KPIs and frameworks such as SWOT analysis, Porter’s
Five Forces, and GE-McKinsey Matrix
Potential of handling a large team of 10-15 employees as a single point of contact for their daily
operational needs as well as overall needs related to career aspiration, performance,
expectations, team building etc.
Team player
Motivated, fast thinking, dynamic person with strong business acumen
Motivated and dynamic person with strong business acumen
Work in demanding and high-pressure situations without compromising on work quality and
timelines
Result oriented, self-driven, and solution seeker
Excellent communication skills, both written and verbal
Ability to do multitasking with ease
Ability to take tough/difficult decisions with reason and logic
Patient, calm, and composed demeanour
High value system, and fair and judicious in decision-making
Perseverant and ‘can do’ attitude
Proactive in reaching out to others beyond his immediate area of responsibility to help/assist
Able to lead by example
Subject-matter-expert who can indulge in unprompted knowledge-sharing
Efficient in handling difficult client and people situations