Clinic In-charge

Location: Kochi H.O

JOB DESCRIPTION Center In-Charge – Cancer Healer Center  Department:  Center Operations
Position:  Center In-Charge

Employment Type:

Full-Time

Experience:

3–5+ Years

Qualification:

Bachelor's Degree / Healthcare Management or Relevant Field

Location:

Multiple Locations Across India
Reporting To:  Regional / Corporate Management

About Cancer Healer Center Established in  1997 , Cancer Healer Center is a specialized healthcare organization focused on providing patient-centric cancer care through its innovative Cancer Healer Medicine approach and immunotherapy. With multiple centers across India, CHC is committed to delivering compassionate care while addressing the physical, mental and emotional needs of patients and their families.

Position Overview Cancer Healer Center is looking for an experienced and highly responsible  Center In-Charge  to take ownership of the  day-to-day operations, patient experience, team performance, administration and business performance  of the center.
The Center In-Charge will be responsible for ensuring that the center functions efficiently, patients receive a high-quality and compassionate experience, employees perform effectively, and the center achieves its operational and revenue objectives.
This is a  hands-on leadership role  requiring strong people management, operational discipline, commercial understanding and excellent patient-handling skills.

Key Responsibilities
1. Center Operations  Take overall responsibility for the smooth functioning of the center.
Ensure day-to-day operations are conducted efficiently and professionally.
Implement and monitor CHC's SOPs, policies and operational standards.
Ensure compliance with applicable safety and service standards.
Identify operational gaps and implement timely corrective measures.
Ensure effective coordination between clinical, front-office and support functions.
Maintain a clean, organized and patient-friendly center environment.
2. Patient Experience & Service Excellence  Ensure a seamless and positive patient experience at every stage of the patient journey.
Monitor patient interactions and service quality across the center.
Personally address important patient concerns and complaints.
Ensure patient issues are resolved promptly and professionally.
Gather and monitor patient feedback to identify areas for improvement.
Ensure patients and their families receive appropriate information, assistance and support.
Build a culture of empathy, professionalism and patient-first service.
3. Team Leadership & People Management  Lead, supervise and coordinate the center team.
Allocate responsibilities and ensure effective utilization of manpower.
Monitor attendance, punctuality, productivity and overall team performance.
Conduct regular team meetings and performance reviews.
Set clear responsibilities and performance expectations for employees.
Identify training and development requirements.
Motivate the team and maintain a positive and collaborative working environment.
Address employee concerns and resolve team-level conflicts effectively.
4. Business Development & Revenue Growth  Take responsibility for achieving center-level business and revenue objectives.
Monitor patient footfall, consultations, treatment activity and repeat visits.
Identify opportunities to increase patient engagement and center revenue.
Develop and implement appropriate  sales and cross-sales initiatives .
Work on improving patient conversion and retention.
Identify local opportunities for business development and patient acquisition.
Coordinate with the central marketing and business teams to support center growth.
Monitor performance against monthly and quarterly targets and implement corrective actions where required.
5. Financial Management  Monitor center-level financial performance.
Support preparation and management of the center budget.
Monitor operational expenses and ensure responsible utilization of resources.
Track collections and financial performance.
Ensure accurate and timely financial reporting.
Identify areas for better cost control and operational efficiency.
Coordinate with the finance team on financial and reporting requirements.
6. Administration & Facility Management…