Client Account Manager

Location: Vasanthanagar

Role Overview

We’re looking for a Client Account Manager who can own and grow key client relationships while ensuring seamless execution across projects. This role sits at the intersection of strategy, delivery, and relationship management, requiring both business acumen and operational excellence.

You’ll be the primary point of contact for high-value clients, responsible for driving satisfaction, retention, and revenue growth.

Key Responsibilities

Client Relationship Management
Own end-to-end relationships for key accounts
Act as the primary strategic advisor and escalation point
Build deep understanding of client goals, challenges, and industry context
Drive client satisfaction, retention, and long-term partnerships
Account Growth & Revenue
Identify upsell and cross-sell opportunities
Lead quarterly business reviews (QBRs) and strategic planning
Manage account P&L and ensure revenue targets are met/exceeded
Project & Delivery Oversights
Collaborate with internal teams (strategy, creative, operations, product) to ensure high-quality delivery
Ensure timelines, scope, and expectations are clearly defined and met
Proactively identify risks and resolve issues before escalation
Strategic Thinking
Translate client objectives into actionable strategies
Contribute to campaign / project direction with a strong business lens
Bring proactive ideas to clients—not just execution updates
Team Leadership
Mentor junior account managers / client servicing executives
Drive best practices in client communication and delivery
Improve internal processes for efficiency and scalability
Requirements
Relevant experience in client servicing / account management / consulting / agency roles
Knowledge into marketing terminologies and
Proven experience managing high-value clients and complex projects
Strong communication and stakeholder management skills
Ability to balance strategic thinking with execution detail
Experience in Marketing Planning/ Campaign activations / Campaign Curation.
Comfortable working in fast-paced, ambiguous environments
What We’re Looking For
High ownership mindset
Structured thinker with strong problem-solving ability
Commercially sharp (understands revenue, margins, growth)
Calm under pressure and great with difficult conversations
Someone who can represent Leroc confidently at the leadership level
Experience working with startups or high-growth companies
Exposure to cross-functional teams (product, growth, design)
Prior experience managing teams