R.O.- Hospitality Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.

• Paid Time Off and Paid Holidays
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company‑paid life insurance and long‑term disability
• Travel Perks to Resort Locations
• Company Perks Program

• Responsible for the efficient and courteous operations of the front desk.
• Responsible for checking guests in/out. Collect balances, post appropriate room charges, make reservations, make room moves, and handle stay‑over requests to ensure guest satisfaction. Check online travel agents for rental inbound, run reports and correct errors before guest check-in, prepare nightly audits, and respond to online reviews.
• Answer and transfer calls from the switchboard using proper telephone etiquette. Provide information on local restaurants and attractions.
• Make courtesy and follow‑up calls to address guest issues. Send confirmation letters to owners/guests as needed and notify owners whether their villa has been rented.
• Coordinate with all departments to ensure a smooth response to guest requests.
• Process all incoming revenue from all departments daily. Open and close credit card machines and cashier audit reports, balance the cash drawer, process advance deposits, and collect money and post transactions from other departments. Handle daily post office and banking runs.
• Perform other inventory management changes as directed by supervisor or manager.
• Prepare check‑in packets for the upcoming week and order office supplies as needed.
• Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts and manage RCI banking, membership changes, and cancellations.
• All other duties as assigned.

Responsibilities listed may not include all tasks or apply to all resort locations; an official job description will be provided and signed on the first day of employment.

• High School Diploma/GED preferred
• Prior experience in a hospitality or customer service role preferred
• Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!