LBM Merchandise Coordinator

LBM Merchandise Coordinator

Location: Fort Wayne, IN

Level: Hourly (Pay Class
3)

Division / Department: Lumber & Building Materials / LBM Purchasing & Operations

Reports to: Merchandise Manager

The Merchandise Coordinator to the LBM Division provides support and customer service, while functioning as a liaison between the Merchandise Manager, members, and vendors. This position supports a variety of projects and includes daily interaction with members and vendors to gather information, expedite, and complete projects. Customer service is provided to members, vendors, and fellow staff by answering telephone and email inquiries.
If you have any prior experience working in any of the following positions, we strongly encourage you to apply:
Administrative Assistant, Office Coordinator, Customer Support

• Provide support and customer service to members:

• Answer product questions

• Assist members with product, inventory and ordering questions

• Communicate with cross-functional teams to problem solve order issues and assist members with order inquiries or issues, providing timely information and solutions

• Assist members with placing drop ship orders

• Send requested materials such as product samples and consumer rebates

• Coordinate relays, sample orders, and bin tag requests

• Work with vendors:

• Gather product information and images

• Coordinate market invitation process

• Enter vendor information into vendor portal forms, support vendors using portal

• Create and submit vendor debits/billings

• Initiate and review bulletins and drop ship order forms

• Expedite and complete projects

• Gather content and use various tools to communicate to members and vendors:

• Managing updates on

• Enter program specials into VIMS

• Submit department articles and communication pieces (Merchandising Update, department newsletters, etc.)

• Review, process, and debit vendors

• Run queries to create spreadsheets and develop reports and reference charts using access data

• Assist with creating, maintaining and updating data in information systems

• Provide inventory/RSC staff support:

• Product dispositions and Return Goods Authorizations (RGAs)

• Perform stock checks

• Assist AMM and MM with running and reviewing department queries, analyzing inventory data, and highlighting excess inventory when requested

• Investigate and resolve UPC, order multiple, and other item issues

• Investigate and resolve product questions and issues

• Provide promotions-related support:

• Gather, collect sales submittals

• Product sample requests

• Consumer rebate pad requests

• Distribute and file sale confirmations

• Track competitor ads/promotions

• Provide market-related support:

• Sequence sheets and market invitations

• Initiate market bulletins

• Market totals

• Collect and review drop ship order forms

• Coordinate gathering of department market drop ship forms for placement on

• Review market bulletins

• Review/follow-up on vendor information

• Create/manage electronic tracking spreadsheet for market

• Bill vendors for market-related activities

• Provide product/catalog-related support:

• Product image requests

• Cut and descriptions

• Proof catalog pages

• Assign SKU numbers

• Provide accounting-related support:

• Process member and vendor debits and credits

• Process check requests

• Perform general support functions:

• Maintain various files

• Perform entry on item maintenance mainframe screens

• Order office supplies

• High school diploma or equivalent work experience
• Previous experience in retail, customer service, or home-improvement industry is preferred

• Excellent verbal and written communication skills to enable effective, results-oriented communication via telephone and email
• Above average customer service and problem-solving skills
• Excellent organizational skills
• Ability to work on multiple projects by successfully prioritizing to meet deadlines
• Ability to quickly 'change gears' to respond to changes in priorities
• Working knowledge of office equipment such as fax machine and copier
• Must be computer proficient, with the ability to use a computer keyboard to efficiently enter text and data (such as Excel or Word)

• Full insurance benefits package including Medical, Dental, & Vision
• Paid time off to foster work/life balance
• Paid parental leave
• Employee Assistance Program (EAP)
• Profit sharing
• Bonus Pay opportunities
• Retirement funding opportunities
• Education reimbursement
• Health club reimbursement
• Career advancement opportunities

Headquartered in Fort Wayne, IN, the Do it Best Group is the world's…