Lockbox Specialist

## Lockbox Specialist IApplylocations:
North Fourth Streettime type:
Part time posted on:
Posted 3 Days Agojob requisition :
R-1576
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* Location:

** 324 North 4th Street Indiana, PA 15701
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* Hours:

** Monday - Friday: 8:00AM - 5:00PM(Additional hours as necessary to meet the objectives of the department)
** Function****:
** Performs various administrative and clerical duties in support of the Wholesale and/or Retail Lockbox groups and Bank mail deposits / payments.
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* Duties and Responsibilities:

** Directly responsible for performing all the following Lockbox tasks at a fully functional level:
* Sort, open, and distribute incoming mail from various Post Office boxes.
* Ensure all incoming mail items are processed, balanced, and reported in a timely manner.  This includes lockbox items as well as incoming mail deposits and payments (loan, safe box, etc.).
* Have a working knowledge of customer lockbox agreements to meet deadlines, provide communications and meet processing expectations.
* Accurately process payments received for Wholesale and Retail lockbox customers.  Scan checks and any additional documentation.
* Prepare scanned mail and lockbox paper items for retention.  Prepare and mail paper items to lockbox customers, when appropriate.
* Send exceptions, image statements, or other notifications of lockbox activity to customers daily or weekly, depending on the lockbox agreement.
* Create and maintain customer access to websites for access to historical data and reports.
* Act as primary contact for all lockbox customers.  Assist with questions regarding incoming payments, accounts receivables files, and the use of websites.
* Assist with the opening and closing of lockbox accounts.
* Assist with the completion of a monthly production tracking log to be used for the billing of lockbox customers and departmental productivity.
* Scan documents received from various departments and commit them to Optima/OnBase for retention purposes.
* Act as primary contact for various equipment and software vendors as well as maintain a working relationship with courier services.
* Understand, maintain, and ensure accuracy of all Lockbox products, procedures, and policies.
* Assist with annual disaster recovery testing.
* Assist with the training of newly hired employees on all products/procedures/policies, as needed.
* Cross train and assist others in Enterprise Payments Operations departments with tasks, as needed-.
* Maintains a good working relationship with bank employees.  Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.
* Performs additional duties as required.
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* Education:

** Requires a high school diploma or equivalent, plus specialized training, trade school, or a two year degree.
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* Experience:

** One to two years general experience, plus one to two years of specialized training/experience.
** Physical Demands:
** Operates a keypad device, operates electronic equipment and operates office equipment 90% of the day.  Must be able to occasionally lift and/or move up to 30 lbs.  Use of manual dexterity skills for typing, and data entry up to 75% of the business day.  Specific vision requirements include close vision of 18”-20” and depth perception for computer work.  Frequent use of extremities to stand, reach, kneel, or bend throughout an eight-hour shift.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
*** Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.
****** For roles that are incentive eligible,…