Direct Service Assistant

This is a job listing for Alice Paul House About Alice Paul House

Alice Paul House is a comprehensive victim service program located in Indiana, PA. We provide services to victims/survivors of domestic violence, sexual assault, other crimes, and juvenile offenders.

• Provide crisis intervention, accompaniment, and advocacy to victims of domestic violence, sexual assault, all crimes and victims of juvenile offenders as well as significant others
• Trauma-focused empowerment individual and group counseling/advocacy
• Complete daily crisis card tracking and monthly statistics
• Greet clients and visitors, respond to inquiries, and direct them to appropriate staff or services.
• Manage and maintain filing systems (electronic and paper-based), including confidential client records.
• Schedule appointments, meetings, and coordinate calendars for staff.
• Prepare reports, letters, memos, and other documents as requested.
• Enter and maintain data in case management systems and databases.
• Assist with intake processes by collecting and organizing client documentation.
• Assist Fiscal Department with tracking and ordering office supplies and materials needed for daily operations.
• Support the preparation and submission of grant applications and reports.
• Provide administrative assistance in organizing community outreach events or program activities.
• Assist Fiscal Department with incoming and outgoing mail, email, and phone communication.
• This position directly supports management

• High school diploma or equivalent required;
  Associate’s degree or higher in human services, business administration, or a related field preferred.
• Previous administrative or office support experience, preferably in a nonprofit or social services setting.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database systems.
• Ability to handle sensitive and confidential information with discretion.
• Compassionate, client-focused, and culturally sensitive.

Above is an abridged list of responsibilities and qualifications