Senior Business Analyst

Role Description

The role will report to the AVP/VP leading the team

The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business

This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders

Experience:

• Bachelor’s or Master’s Degree with 5-8 years of experience in data analytics
• Must have:
  • Marketing analytics experience
  • Experience on business problems around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention
  • Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.
  • Predictive modeling using Machine Learning

• Good to have:
  • Experience in financial services
  • Experience working with data from different sources and of different complexity
  • Experience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text Mining

• Strong logical reasoning and problem solving ability
• Proficient in converting business problems into analytical tasks, and analytical findings into business insights
• Proficient in formulating analytical methodology, identifying trends and patterns with data
• Has the ability to work hands-on to retrieve and manipulate data from big data environments

• Proficient in Python/R, SQL
• Experience in PySpark, Hive and Scala
• Proficient in MS Excel, Power Point
• Good to have:
  • Experience with Tableau

• Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form
• Should have excellent communication and inter-personal skills
• Strong process/project management skills
• Ability to coach and mentor juniors
• Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.

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Job Family Group:
Decision Management

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Job Family:
Business Analysis

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Time Type:

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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