Sr. Executive - CQR Operation

Cotecna is a leading provider of testing, inspection and certification services. Founded in Switzerland in 1974, Cotecna started off as a family business and has now grown to become a world-class international player with over 7000 employees in more than 140 offices across 50 countries.

• Ensure smooth CQR business operation complying with requirements of related scheme
• Ensure internal and external customer satisfaction by providing services in a timely and accurate manner.

• Scheduling, Planning, handling inbound enquiries, Re certification order booking & generation of new business from existing clients where possible or feasible.
• Maintaining excellent relations with business clients to generate referrals as well as build avenues for additional business.
• Communicate with the client, auditor & co‑coordinator with internal stake holders for the final preparation and scheduling of the audits and trainings.
• Make travel and other logistics arrangements for auditors.
• Collection of payment from customers. Maintaining DSO as per business KPI.
• Analysis and submission of monthly report for management reporting on above task.
• Providing business forecasting for next year budget & scheduling at least 3 months in advance
• Continuous self‑development through learning & training on various Cotecna global, local and self‑study materials.

• Graduate with hands on expertise on MS Office
• 3 to 5 years experiences in Customer Relations.