Business Development Representative

• Location:
  
  Johannesburg, Hybrid - 2 days in-office/week
• Check out our values-driven benefits below!

Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending diverse skill sets and experiences with a collective mission to help social impact organizations tackle challenges and achieve greater impact globally. We’re a self-motivated, creative group that encourages all staff to push their own boundaries and drive the company in exciting new directions.

As a social enterprise and certified B Corporation, we reinvest a majority of our profits in our growth and continued pursuit of our mission and vision.

Delivery Managers at Vera are accountable for the delivery of our Managed Services engagements — the long-term relationships that keep our clients’ systems healthy and evolving as the technology landscape and organizational needs change over time. They own the commercial health of each engagement, act as the escalation point when issues grow beyond the day-to-day, and hold the senior client relationship.

Where Project Managers deliver to a defined end date and a fixed set of deliverables, Delivery Managers sustain quality over time, across a portfolio of engagements that all run at once.

Managed Services Consultants are the technical resources, responsible for day-to-day delivery and client communication. Delivery Managers enable, support, and oversee managed services consultants, spotting risks early, protecting hours and scope, and stepping in when there are client escalations that consultants cannot independently resolve. This is a fast-paced environment where attention is split across many clients, and the work is cadence-driven rather than deadline-driven: the discipline is in doing the weekly and monthly routines consistently, so that problems surface while they are still small.

We are looking for someone commercially sharp, unusually organised, calm in a difficult client conversation, and genuinely invested in the mission of the organisations we serve.

• Own delivery accountability across a portfolio of engagements: Serve as the designated Delivery Manager on Managed Services engagements, holding accountability for the quality and continuity of what Vera delivers. Run the weekly and monthly cadences that keep each engagement visible — reviewing consultant status updates, hours utilisation, and resource plans — and act on what they tell you.
• Protect Vera’s commercial and delivery interests: Understand the commercial parameters of every engagement and keep it within contracted hours and scope. Monitor utilisation trends and address over- and under-consumption with the client before it becomes a surprise. Identify renewal, top-up and service amendment opportunities early, and make sure clients understand any additional cost before it is incurred.
• Monitor engagement health and manage risk: Identify issues early, while they are still manageable. Ensure risks are documented, mitigated, tracked, and discussed openly with both the client and the internal team. Maintain engagement health scoring and be ready to speak to the health of your accounts in internal account reviews.
• Act as the escalation point and senior client relationship owner: Handle significant risks, out-of-scope discussions, and critical issues that the Consultant could not resolve independently — resolving them efficiently and with minimal client disruption. Maintain a strong relationship with senior client stakeholders through regular check-ins, understand their satisfaction and emerging needs, and represent Vera professionally in every interaction.
• Enable and oversee the engagement team: Ensure each engagement…