Senior Business Solutions Consultant

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Senior Business Solutions Consultant serves as a strategic partner to business stakeholders, driving initiatives that improve operational efficiency, enhance user experiences, and deliver measurable business value. This role works across business and technology teams to identify opportunities, define solution strategies, optimize processes, and lead the successful execution of complex initiatives.

The ideal candidate is a versatile professional who combines business acumen, analytical thinking, project leadership, and technical aptitude. They are comfortable leading discussions with executives, facilitating cross-functional collaboration, managing initiatives from concept through implementation, and supporting business systems that enable organizational success. This role requires an individual who can seamlessly shift between consultant, analyst, project lead, administrator, and problem solver based on business needs.

• 5+ years of experience in business consulting, business analysis, operations, business systems, project leadership, product ownership, or a related field.
• Demonstrated ability to lead cross-functional initiatives involving diverse stakeholders and competing priorities.
• Experience gathering, analyzing, documenting, and translating business requirements into actionable solutions.
• Strong problem-solving and analytical skills with the ability to evaluate complex business challenges and recommend practical solutions.
• Experience managing projects, work streams, or strategic initiatives from planning through implementation.
• Ability to build relationships and influence decisions at all levels of the organization without direct authority.
• Strong written, verbal, and presentation communication skills.
• Experience supporting, administering, or optimizing business applications and technology solutions.
• Proven ability to work independently, adapt to changing priorities, and manage multiple initiatives simultaneously.
• Experience with process improvement, workflow design, and organizational change initiatives.

• Experience with Salesforce or other enterprise platforms supporting sales, service, operations, or customer management functions.
• Experience serving as a system administrator, business analyst, product owner, consultant, or functional lead.
• Knowledge of project management, Agile delivery, Lean, Six Sigma, or other process improvement methodologies.
• Experience facilitating workshops, process mapping sessions, and stakeholder alignment discussions.
• Experience configuring, enhancing, or supporting enterprise applications and business systems.
• Experience developing business cases, success metrics, roadmaps, and executive-level presentations.
• Knowledge of automation, reporting, analytics, and data-driven decision-making practices.
• Professional certifications such as Salesforce Administrator, PMP, CBAP, Agile, Scrum, Lean Six Sigma, or equivalent.
• Experience in healthcare, insurance, financial services, or other highly regulated industries.

• Bachelor's degree in Business Administration, Information Systems, Management, Operations, Finance, Healthcare Administration, or a related field.
• Equivalent combination of education and relevant experience may be considered.
• Advanced degree preferred but not…