German Customer Support Leading Booking Site Car Rental - Greece

German Customer Support Representative – Car Rental Booking Site (Greece)

6 days ago – Be among the first 25 applicants.

Mercier Consultancy MD provides a pay range based on skills and experience. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

Mercier Consultancy MD is thrilled to offer an opportunity for a German Customer Support Representative for the leading booking site specializing in car rentals, based in Greece. In this role, you will assist German-speaking customers navigate the booking process, ensuring they have a smooth and enjoyable experience during their travels.

• Provide exceptional support to German-speaking clients via phone, email, and chat regarding car rental bookings, services, and inquiries.
• Respond to customer questions professionally and efficiently, providing accurate information about car rental options and policies.
• Effectively handle customer complaints and issues, striving to resolve them to ensure high satisfaction.
• Document customer interactions in the CRM system to contribute to continuous improvement of our service delivery.
• Collaborate closely with the operations team to ensure seamless coordination and service delivery.
• Stay informed about the latest offers, promotions, and industry trends related to car rentals to provide informed assistance.

• Fluency in German (written and spoken) is essential; knowledge of English is advantageous.
• Previous experience in customer service or support roles, particularly in the travel or car rental industry, is highly preferred.
• Strong communication skills with a friendly and professional demeanor.
• Excellent problem‑solving abilities and a proactive approach to customer inquiries.
• Familiarity with customer service software and CRM systems is beneficial.
• Team‑oriented mindset with the ability to work independently.
• Passion for helping customers and a desire to work in an exciting travel industry within beautiful Greece.

• Competitive monthly salary.
• Monthly performance bonus.
• Fully paid training.
• Health insurance.
• Two extra salaries per year.
• And much more.

Entry level

Full‑time

Customer Service

IT Services and IT Consulting

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