Customer Service Support Officer

Position: Customer Service Support Officer (all genders)
## Customer Service Support Officer (all genders)
Apply locations:
Horgen:
Glandtime type:
Full time posted on:
Posted Todayjob requisition :
585412### Job Title Customer Service Support Officer (all genders)###

Job Description As a
** Customer Service Support Officer (all genders)**, you will be responsible for managing and processing service incident reports, coordinating service technicians, and providing outstanding customer support. You play a key role in ensuring customer satisfaction and maintaining efficient operations.

You will be part of the Customer Care Center team
** in Horgen or Gland
** and occasionally travelling between these two locations. You will report to the Customer Care Center Manager Alps.
** Your responsibilities:
*** End-to-end ownership of service cases, ensuring timely resolution and acting as the key coordination point between customers, service engineers, and internal stakeholders.
* Receiving, forwarding, and administratively processing incident reports and coordinating the appropriate service engineers during office hours (8:00 – 17:30h)
* Actively supporting our team by providing telephone and digital assistance to our demanding customers primarily in French, as well as in Italian and occasionally in German and English
* Collaborating with our service managers and the contracts department
* Ensuring correct invoicing based on contract entitlements and service delivery
* In this multi-skilled role, you are combining case intake, coordination, and administrative processing.
** This job is a great fit for you if you have:
*** Excellent written and spoken communication skills in French and Italian; proficiency in German and English is a strong plus.
* A solid commercial background and hands-on experience in customer service
* Proficiency in MS Office, and ideally in Salesforce/Servicemax or SAP
* An independent, structured, and customer-oriented approach combined with excellent communication skills
* High level of flexibility, commitment, and a hands-on mentality
* Willingness to travel between our two office locations as well as willingness to working during fixed office hours
* A conscientious, responsible, and above all team-oriented working style
** How we work together
** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
** About Philips
** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.  
• Learn more about our business.  
• Discover our rich and exciting history.  
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities rn more about our commitment to diversity and inclusion here.### About UsAt Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation.

The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.
* It is the policy of Philips to provide equal…