Universal Genève - Conciergerie Ambassador - Meyrin; f​/m​/x

Founded in 1894,
Universal Genève is an iconic Swiss watchmaking Maison celebrated for its rich heritage and timeless elegance. Known as the “Couturier de la Montre”, the Maison unites technical excellence with refined design, crafting timepieces with the same precision, creativity, and attention to detail as a couture creation.

Today, Universal Genève enters a new chapter. Its revival is shaped by exceptional timepieces and a commitment to offering a client journey that is seamless, personal, and elevated.

At Universal Genève, every experience is crafted with intention. Every gesture, every interaction, every detail is tailored to the individual rather than the catalogue.

This philosophy shapes the Conciergerie Ambassador role, where service is approached with the same care and precision as watchmaking itself.

For those ready to build a legacy. Joining Universal Genève at this stage means becoming part of a rare and defining relaunch, with the opportunity to help shape a new standard of client experience.

As a Conciergerie Ambassador (f/m/x), you are the first voice and first impression of the Maison. You will ensure that every interaction—whether a simple inquiry or a complex request—is handled with precision, care, and intention.

For those who value craft, ownership, and excellence in execution, this role offers the chance to contribute to a truly distinctive and modern vision of luxury service.

The Conciergerie Ambassador (f/m/x) is an elevated client interface, operating across phone and email as the primary entry point to the Maison.

This is a coordination-driven, content-led role, ensuring that each client request is handled end-to-end with clarity and consistency. Every interaction is approached as part of a single, continuous thread—from first contact to resolution, without fragmentation or loss of quality.

The role requires a strong sense of ownership, attention to detail, and service intuition—knowing when to act, how to anticipate, and how to adapt to each client context.

• Act as the first point of contact for all client inquiries via phone and email
• Represent the Maison with precision, clarity, and consistency in every interaction
• Provide accurate and structured information on products, services, and processes
• Ensure each touchpoint reflects a tailored and considered approach, never generic

• Handle a broad range of client topics, including product information, availability, orders, and after-sales
• Act as a central coordination point, connecting clients with boutiques, HQ, and relevant departments
• Ensure each request is followed through end-to-end, maintaining continuity and accountability
• Approach every interaction as part of a seamless journey, avoiding fragmentation or handoffs

• Support clients in navigating pre-orders, orders, and delivery processes
• Coordinate home deliveries and boutique collections, ensuring clarity and personalization
• Provide guidance on shipping timelines, taxes, and logistics
• Facilitate remote purchases when initiated by the client, ensuring a smooth and reassuring experience
• Act as a relay with boutiques and logistics teams to ensure execution aligns with client expectations

• Capture and maintain accurate client data, including preferences and contextual information
• Record meaningful qualitative insights (interests, previous interactions, expectations)
• Ensure data is structured, complete, and actionable across systems
• Contribute to a consistent and reliable client knowledge base

• Manage client escalations with ownership and composure
• Liaise with after-sales, logistics, and boutique teams to resolve issues
• Use available systems to access and communicate relevant information
• Take responsibility for resolving issues proactively, ensuring the client experience remains intact

• At least 3 years of experience in luxury client services, premium contact centers, hospitality, or coordination roles
• Fluent (native level) in English and at least 1 of the…