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Head of Customer Operations & Experience
Job in
Indiana Borough, Indiana County, Pennsylvania, 15705, USA
Listed on 2026-08-22
Listing for:
Smart Care Equipment Solutions
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Smart Care Equipment Solutions is seeking a Director of Customer Support to lead the centralized Customer Operations organization, overseeing Customer Service, Dispatch, Workforce Management, Quality Assurance, and Customer Escalation functions. This leader will drive a world-class customer experience and operational excellence across the service lifecycle.
Reporting to the Vice President – Field Support, the role focuses on developing strategies that enhance customer satisfaction, employee
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