Customer Service

Job Details Level: Entry

Job Location:

Legal Address - Elkhart, IN 46516

Position Type:
Full Time

Job Shift: 1st Shift

Job Purpose:

The Customer Service position at Dimensional Metal Products LLC is responsible for delivering exceptional service to our clients by addressing inquiries, resolving issues, and ensuring a seamless customer experience. This role is pivotal in maintaining customer satisfaction and fostering long-term relationships with our clientele.

• Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.
• Resolve customer issues efficiently, ensuring a high level of satisfaction and maintaining a positive image of the company.
• Maintain accurate records of customer interactions, transactions, and feedback in the customer service database.
• Collaborate with other departments to address customer needs and provide comprehensive solutions.
• Identify opportunities to improve customer service processes and suggest enhancements to management.
• Assist in the development and implementation of customer service policies and procedures.
• Provide product and service information to customers, ensuring they are well-informed and confident in their purchases.
• Participate in training sessions and stay updated on product knowledge and industry trends to better serve customers.

• High school diploma or equivalent required.
• Associate's degree in Business Administration or a related field preferred.

• Minimum of 2 years of experience in a customer service role, preferably within the manufacturing or metal products industry.
• Proven track record of effectively managing customer inquiries and resolving issues in a timely manner.
• Experience with CRM software and customer service platforms is highly desirable.

• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with clients and team members.
• Strong problem-solving skills and ability to handle challenging situations with tact and diplomacy.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills with attention to detail and the ability to multitask effectively.
• Demonstrated ability to prioritize tasks and manage time efficiently to meet deadlines.