Front Desk Associate; Med Spa & Wellness

Allen, United States | Posted on 09/28/2026

Schedule
Part-Time, ~20 hrs/week | Saturdays required

Language
Bilingual English and Spanish strongly preferred

Compensation
$18-$22/hr base + performance incentives

Employment
Part-Time, W2, On-Site

You are the voice on the phone and the first face at the door. If you enjoy a fast-paced front desk, follow up on every lead until it books, and know how to turn interest into appointments and memberships without a hard sell, this role is built for you. We are looking for someone who wants to grow with a new and growing center.

This is a part-time Patient Care Coordinator (PCC) position at a new and growing 4

Ever Young center in Allen, TX, part of the national 4

Ever Young network and held to the full brand standard. You will run the front of the house: managing patient flow, working a high volume of inbound and outbound calls, following up consistently with leads, and educating patients on services, membership programs, and promotions in a way that feels natural and consultative, never pushy. You will work closely with the clinical team to drive rebooking and retention and to create a great patient experience from the first call to check-out.

Bilingual English and Spanish is strongly preferred. We serve a meaningful number of Spanish-speaking patients and leads, and a coordinator who can welcome them in Spanish makes an immediate difference. It is a strong advantage, not a requirement.

• Own the phones: take inbound calls and make outbound calls throughout your shift, at a steady, high volume.
• Follow up with every lead: reach out consistently to new leads, missed calls, and lapsed patients until they book or decline.
• Convert interest into appointments and memberships: guide callers to the right service, promotion, or VIP and membership program in a consultative, education-first way.
• Create a great patient experience: warm check-in and check-out, accurate records, and a clean, welcoming front of house.
• Drive rebooking and retention: make sure every patient leaves with a clear next step.
• Keep the schedule and the records right: book, confirm, and manage appointments and waitlists; process payments and maintain patient records in the EMR with HIPAA compliance.
• Support the team: assist with center events, supply tracking, and the operational tasks that keep the center running at standard.

• Customer-facing experience in a medical or dental front office, med spa or aesthetics, hospitality concierge, or membership sales and administration.
• Comfort with a high volume of phone calls: you are at ease taking and making calls all shift and following up with leads consistently until they book.
• Consultative instincts: you can guide a patient or lead to the right next step, an appointment, a membership, or a rebooking, without it feeling like a sales pitch.
• Strong multitasking and attention to detail: you stay organized and accurate when phones, arrivals, and team needs are all happening at once.
• Clear, professional communication in person, on the phone, and in writing.
• Part-time availability, about 20 hours per week, including every Saturday. Saturdays are a firm requirement; additional shifts are scheduled across the week.
• Flexible and team-first: excited to help build a new and growing center and open to flexing your additional weekday shifts as the schedule settles.

• Bilingual English and Spanish.
• Experience converting inquiries into booked appointments, memberships, or packages.
• Experience tracking lead follow-up in a CRM or scheduling system.
• Familiarity with scheduling software (Zenoti) or EMR systems; willingness to learn is required.
• $18-$22/hr base commensurate with experience, plus performance incentives.
• Consistent part-time schedule, about 20 hours per week including Saturdays. No on-call.
• Training provided on the center's scheduling and EMR system, Zenoti.
• Benefits are still being developed as this is a new and growing center; the employer will discuss them at offer.

4

Ever Young is a national anti-aging and wellness franchise with 100+ locations open or planned across the U.S. The model combines medical aesthetics, including injectables, skincare, and microneedling, with hormone optimization, IV therapy, and medical weight management under one roof. Every center runs on a premium patient experience standard, and the Patient Care Coordinator is at the center of making that real.

We're recruiting on behalf of our client/employer…