Airport Client Engagement Representative

Join Our Cab-E Family Job Description

• Excellent interpersonal skills with the ability to engage and connect with diverse customer demographics
• Strong customer service orientation, demonstrating patience, empathy, and problem‑solving skills
• Knowledge of the local area, including popular destinations and routes, to provide helpful insights to customers
• Ability to handle customer inquiries, concerns, and objections effectively, with a focus on converting inquiries into bookings
• Adaptability to different communication styles and preferences of customers
• Quick decision‑making abilities to address immediate customer needs or concerns
• Familiarity with common challenges and issues faced by travellers at airports and the ability to offer solutions
• Confidence in approaching and initiating conversations with potential customers
• Adept at building rapport and trust with customers to encourage repeat business and positive word‑of‑mouth
• Knowledge of competitor services and the ability to highlight unique selling points to potential customers