Softskill Trainer(Fixed-term contract for 14 months​/Maternity Leave Backup

Aufgaben

[ENG]

Execution of FTF Training

• Deliver Mercedes-Benz authorized training to dealer customer contact employees of After-Sales
• Deliver training such as customer services, sales process, complaint management etc.
• Operational lead of F2F(or Virtual) training
• Support and deliver other job profile training upon request

Execution of Customer Contacts Training Material Translation

• Translate Customer Contact training materials(incl. digital training materials)
• Revise the translated digital training materials
• Support Digital Learning Manager to align business objectives with digital learning strategy

Training Quality and Success Management

• Manage training participants and attendance list
• Manage Retail HR Report with certification/qualification status update (C-rate)
• Participate in required TtT program and cascade information to entire team members
• Attend Train the training and acquire certification of C-Trainer
• Conduct and consolidate the test of trainees
• Manage the training feedback within the learning management system(GTLS)

Retail Career Management Program

• Discuss with Learning Coordinators or/and Trainees to support on operational support of training programs
• Interactive discussion with training administrator for the management of GTLS(Global Training Learning System)

Planning & Reporting

• Make official invitation for training and send it out to dealer
• Develop training report by program for the training operational management perspective

[KOR]

오프라인 및 버추얼 교육 운영

• After-Sales 고객 접점 직원을 대상으로 Mercedes-Benz 공식 교육 진행
• Customer Service, Sales Process, Complaint Management 등 관련 교육 수행
• 대면(F2F) 또는 Virtual Training 운영 리드
• 요청 시 기타 Job Profile Training 지원 및 강의 수행

Customer Contact 교육 자료 번역 및 현지화

• Customer Contact 교육 자료 및 디지털 교육 자료 번역
• 번역된 디지털 교육 콘텐츠 검수 및 개선
• Digital Learning Manager와 협업하여 비즈니스 목표와 디지털 학습 전략의 정렬 지원

교육 품질 및 성과 관리

• 교육 참가자 및 출석 현황 관리
• Retail HR Report의 인증 및 자격 현황(C-Rate) 업데이트 관리
• 필수 TtT 프로그램 참여 및 주요 내용 팀 내 전파
• Train the Trainer 과정 참석 및 C-Trainer 자격 취득
• 교육생 평가(Test) 진행 및 결과 취합
• GTLS(Global Training Learning System) 내 교육 피드백 관리

Retail Career Management Program 운영 지원

• Learning Coordinator 및 교육생과 협의하여 교육 프로그램 운영 지원
• GTLS 운영 관리를 위한 Training Administrator와의 협업 및 커뮤니케이션

교육 기획 및 보고

• Dealer 대상 공식 교육 초청장 작성 및 발송
• 교육 운영 관리 관점에서 프로그램별 교육 보고서 작성

[ENG]

Education

• Minimum B.A. degree
• B.A. degree in Business Administration or/and Education preferred

Experience

• Minimum 2-3 years of job experience in training or consulting
• Preferred in experience of retail or/and customer service industry

Specific knowledge

• English proficiency in business context level
• Education, Facilitation and training assessments(e.g. DiSC, MBTI, etc.) related certification preferred
• Automotive customer service operation business knowlege
• Automobile product and technical knowledge
• Background knowledge of human resource development and training skills

[Other Information]

Recruitment Process - Mercedes-Benz Korea follows a structured recruitment process consisting of the following steps:

Recruitment Notice

• Applicants may apply for only one position currently open at Mercedes-Benz Korea (duplicate applications are not allowed).
• Only candidates who have no restrictions on overseas travel are eligible to apply. (For male applicants, military service must be completed or exempted.)
• Applicants eligible for employment protection (e.g., veterans, persons with disabilities) will be given preference in accordance with relevant laws.
• Mercedes-Benz Korea conducts its recruitment process in compliance with Article 7 of the Equal Employment Opportunity Act.
• If any information provided in the application or during the recruitment process is found to be false, unverifiable by documentation, or if fraudulent documents are submitted, the offer may be revoked or the applicant may face disadvantages in the process.
• In accordance with Article 11 of the Fair Hiring Procedure Act, applicants may request the return of submitted documents. However, documents submitted via the company website or email, or those voluntarily provided without the company’s request, are not subject to return.

[KOR]

학력

• 학사 학위 이상 필수
• 경영학 및/또는 교육학 전공 우대

경력

• 교…