Service Engineer Laser

Your tasks

• Installation, commissioning, maintenance, and repair of our laser texturing and cutting machines
• Implementation of retrofits, upgrades, and machine conversions
• Identification of optimization potential in close cooperation with Development and 2nd Level Support
• Professional handling, analysis, and documentation of service cases
• Contribution to the creation, review, and improvement of technical documentation and process descriptions
• Occasional support with trade fair setup and dismantling
• Strict adherence to all relevant Advanced Manufacturing safety standards, including particle emissions, laser radiation, contamination control, gas handling, and explosion prevention
• Support in additional functional roles depending on expertise and business needs (e.g., internal trainer, quality initiatives, special technical projects – approx. 10% of working time)

• Successfully completed technical vocational training, ideally with further qualification as a certified technician
• Proven experience as a Service Technician in the field of laser machines or comparable high‑tech equipment
• Strong customer focus with a structured and independent working style
• High willingness to travel (up to 90%, within Europe and Switzerland)
• Solid MS Office knowledge, strong PC skills in both hardware and software environments
• Languages:
  
  English (mandatory) and fluent German or French
• Strong commitment to delivering outstanding service
• Reliable and responsible team player
• Customer‑oriented mindset with strong communication skills
• Independent, structured, solution‑ and goal‑oriented approach to work