Service Manager; HVAC​/Plumbing – Lead - Team

Service Manager — HVAC & Plumbing

Davis Brothers Heating, Cooling & Plumbing
• Indiana, PA
• Full-Time

• How productive your technicians are
• How smoothly the day runs
• How customers are treated — and whether they call us back next time
• Whether the numbers are moving in the right direction

• Get out of the office and coach techs in the field — ride‑alongs, real feedback, real conversations
• Use your technical depth to train the team, set the standard, and earn genuine respect — not just positional authority
• Develop people into better versions of themselves, including areas you’ve had to figure out yourself
• Have direct conversations, even when uncomfortable — and do it in a way that makes people better, not defensive

• Know your KPIs daily and move them with purpose
• Spot problems before they become excuses — fix them early
• Push your high performers to go further; address underperformance quickly and fairly

• Partner with dispatch to keep the board full and the schedule tight
• Cut chaos before it starts — reduce the "what happened today?" moments
• Make sure every job is done right the first time. Callbacks are the enemy.

• Run huddles that people actually value — not check‑the‑box standups
• Create processes that stick and get used consistently
• Build a team that runs on systems, not heroics

• Your team knows their numbers — and talks about them voluntarily
• The board stays full without constant scrambling
• Callbacks are rare. Quality is consistent.
• Problems surface early — and get handled, not handed up
• Month over month, the team is measurably better than it was

Be honest with yourself. We will be too.

• You’ve led technicians or field teams and left them measurably better than you found them
• You have deep technical ability in HVAC and/or plumbing — and you know how to pass it on
• You’re coachable — you’ve gotten better throughout your career and you expect the same from your team
• You’re comfortable having direct, honest conversations — no sugarcoating, no avoidance
• You take ownership when things go wrong, not just credit when they go right
• You’re energized by being around people who actually try to be excellent

• You’ve never led a team and want to try it out
• Your technical skills are strong but you’re not interested in teaching others
• You’ve stopped trying to get better yourself
• You avoid hard conversations or manage by hoping things improve
• You want a stable, low‑accountability role — there’s nothing wrong with that, but it’s not this

• 3–7+ years of experience in HVAC, plumbing, or service operations (required)
• Direct, proven experience managing technicians or field teams (required)
• Strong technical ability in HVAC and/or plumbing — you can diagnose, train, and set the bar (required)
• Demonstrated ability to train others and develop technical skill in your team (required)
• Coachable — open to feedback, committed to your own growth as a leader (required)
• Demonstrated track record of improving team performance — KPIs, efficiency, revenue, or quality (required)
• Strong communicator who is direct, clear, and consistent

• Competitive base salary — commensurate with your experience and what you’ve actually built
• Performance‑based bonus tied directly to your team’s results — real upside, not a token gesture
• Full benefits package: health, dental, and more (details covered in conversation)
• A genuine path forward — this is not a ceiling role; leaders who perform grow in title, scope, and pay