Customer Service Executive- Network Operations & Support - Network Operations & Support

Tata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

• 2+ years of Professional/Technical Experience in Telecom with good knowledge in Planning & Designing of FTTX Network and Hands-on experience in using GIS/drafting Tools like Map Info/Spatial net/AutoCAD/ Arc GIS/ QGIS and should be capable of handling team and Quality Factory.
• Knowledge of Fiber Network Architecture and specifications.
• Sound understanding of OSP/ISP construction standards and field practices, planning and design expertise in FTTP, FTTB, FTTC, FTTN, HFC technology, Preferred Good understanding of Method of Measurements for Design and construction of FTTx Network & MDU and should be able to prepare the BOQ and BOM for MDU Designs

• Planning and Design of FTTx Network using GIS tools.
• Quality Control on design delivery
• Training and Efficiency improvement with team members
• Should be able to work on different GIS datasets and create new information or investigate patterns using MAP-INFO, QGIS or other GIS tools like ArcGIS, Spatial net etc...
• End to end delivery designs services including but not limited to Detail Design, Survey Packs, validating survey reports and site designs received from the field, create Construction Plans in AutoCAD, BOM/BOQ
• Communicate with stakeholders on the rejections and corrective actions.
• Coordinating with the Field Teams for the required information
• Preparing and interpreting specifications, drawings and regulations for the use of telecommunications equipment
• Create power designs as per power utility guidelines.
• Communicate with field teams for any additional data/clarification required

• Understanding of telecommunications transmission network, Outside plant deployment and multiple FTTx Technologies
• Experience in Copper/ Fiber Access Network, Field practices along with quality, testing standards and Fibre network architecture
• Knowledge of cable/joint/equipment installation techniques. Aerial and underground cabling methodology

• Good analytical / problem solving skills
• Should be able to work on different GIS datasets and create new information or investigate patterns using QGIS, and Other GIS tools
• Communicate with teams for any additional data / clarification required
• Creating and maintaining the structures necessary for GIS data storage;
• Knowledge of OSP, Fiber, Copper & other emerging technologies
• Good Hands on Experience on Map Info Tool/Auto Cad
• Planning Designing of Telecom Passive network for FTTx technology
• Good understanding of Optical and copper distribution and last mile local networks (up to customer premises).
• Good understanding of OSP construction activities
• Strong GIS skills with two or more GIS packages
• Excellent verbal / written communication skills
• Good writing skills - for documentation, training, processes
• Good understanding of OSP/ISP construction activities
• Design optical fibre cable to commercial and residential premises, multi-dwelling units.
• Expert for FTTN, FTTB, FTTC technology and MDU designs
• Good knowledge of BOQ and BOM for FTTx Designs
• Review and validate field redlines, survey updates, and construction completion documents to prepare accurate As-Built designs.
• Update GIS databases, AutoCAD drawings, and network records to reflect the final installed FTTx infrastructure, including fibre routes, joints, splitters, and customer connections.
• Prepare and deliver As-Built documentation, including revised construction drawings, BOM/BOQ updates, and asset records in accordance with customer standards and quality requirements.
• Coordinate with field teams and construction partners to resolve discrepancies between approved designs and actual site installations, ensuring complete and accurate network records.