Product Health Engineer

Product Health Engineer Skip to main content

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By clicking 'I Accept', you are agreeing to our use of functional, performance and targeting cookies.#Product Health Engineer page is loaded## Product Health Engineer Apply locations:
Lafayette, Indiana:
Houston, Texastime type:
Full time posted on:
Posted Yesterday job requisition :
R
** Career Area:
** Product Support
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* Job Description:

**** Your Work Shapes the World at Caterpillar Inc.
** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.
** About Caterpillar Oil & Gas and Marine:
** Caterpillar’s Oil and Gas division provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide.

Join our team and help build engineering solutions that change the industry. When you join the Caterpillar Oil & Gas and Marine Division (COGMD), you join a global team that helps to power the global energy industry as well as provide power and propulsion on the water.
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* About the Role:

** The Caterpillar Oil & Gas and Marine Division currently has an exciting opportunity located in Lafayette, IN., or Houston, TX. As a Product Health Engineer, you will be responsible for focusing on customer value and optimizing the TCO (Total Cost of Ownership) of Caterpillar Services and Product solutions including engines, transmissions, energy storage systems, and connected solutions. This position will work directly with design controls, dealers, and end users with the goal of making a positive impact on customer experience and improving customer retention.
** Additional Information:*
* · This position can sit in Houston, Texas or Lafayette IN.
· Up to 10% of travel is required, including globally.
· Relocation assistance is available for this position.
· Sponsorship is not available for this position.
· This position requires working onsite five days a week.
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* What You Will Do:

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* · Be the driver of product health initiatives by interfacing with customers, dealers, and engineering teams
· Develop customer relationships by offering customer service and technical support
· Be the point-of-contact for new product introduction and continuous product improvement for customer applications
· Collaborate with other departments within division for information gathering, technical updates, product support, field follow and new product introduction
· Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs
· Must have ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences. Good human relations skills are required to develop a collaborative/cooperative relationship with others inside and outside the business unit.
** What you have:
**** Customer Focus:
** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations…