Technical Services Representative

Alta Performance Materials US, LLC

ALTA Performance Materials is the global leader in a broad range of general-purpose and high-performance grades of unsaturated polyester and vinyl ester resins, gelcoats and low-profile additives for the plastics industry. ALTA Performance Materials are used in many global markets: including building materials; corrosion-resistant fiber reinforced plastic; recreation; transportation; and wind energy. The business has operations in multiple locations in the US, Europe, Brazil, India and China.

For decades, we've set the standard for excellence and reliability, elevating performance in composites. Today, we're writing the next chapter—an independent, future-focused company driven by innovation and a passion for pushing boundaries. Our strength lies in our people: experts and innovators who bring energy and purpose to everything we do. With a portfolio of premium brands and a culture built on trust, proactivity and partnership, we’re shaping the future of composites materials.

Join us and help define what’s next.

The Technical Service Representative is responsible for providing technical support to customers within the company's Composites business. This role serves as a key technical partner to customers and the Commercial organization, supporting existing business, new business development, product qualifications, application development, and resolution of technical challenges.

The Technical Service Representative develops strong knowledge of the company's products, customer applications, composite fabrication processes, and industry practices and applies that expertise to help customers optimize product performance and manufacturing processes.

• Provide technical support to customers related to the company's products, applications, manufacturing processes, and product performance.
• Develop a thorough understanding of the company's product portfolio, technologies, applications, and end markets.
• Troubleshoot customer product, process, and application issues and work collaboratively to identify effective solutions.
• Conduct onsite customer visits, technical assessments, product trials, and application evaluations.
• Provide product recommendations based on customer requirements, applications, manufacturing processes, and performance needs.
• Support customers in optimizing product use, processing conditions, quality, and overall performance.
• Prepare detailed technical service reports documenting customer visits, trials, findings, recommendations, issues, and follow-up actions.
• Partner closely with Sales to maintain and grow existing business and support the development of new opportunities.
• Provide technical expertise throughout the commercial process, including customer evaluations, product qualifications, trials, conversions, and new product introductions.
• Develop strong relationships with technical, manufacturing, quality, and other key stakeholders within customer organizations.
• Proactively engage with customers to understand their operations, technical needs, challenges, and future opportunities.
• Identify potential opportunities for the company's products and technologies based on customer needs and market insights.
• Support customer seminars, product demonstrations, technical presentations, and training.
• Provide technical input for account strategies and customer development plans.
• Build and maintain strong technical knowledge of composite materials, fabrication processes, industry test methods, and related manufacturing equipment.
• Develop expertise in assigned products, applications, technologies, and customer markets.
• Support product field trials and document results, observations, recommendations, and next steps.
• Partner with internal…