Credit Controller

Job Title

Credit Controller

Salary

Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.

Location

Tipton

Our Company

Doocey Group is a long-established, family-run utility and civil engineering contractor with over 40 years of industry experience. Built on strong Black Country values, we pride ourselves on integrity, reliability, responsiveness and a commitment to delivering high standards in everything we do.

Over the past 10 years, Doocey Group has experienced significant growth, achieved through consistently deliver high-quality work for our clients, including National Grid and South Staffordshire Water. Our success is built to deliver safely and reliably in a fast-paced and often challenging environment.

As we approach a turnover of £100m, this marks an important milestone in our journey and reflects the hard work, ambition and dedication of our teams across the business. If you are looking to join a growing organisation that values hard work, loyalty and ambition, you will feel right at home at Doocey Group.

The Role

The Credit Controller will be responsible for the debt associated with Commercial Strategic customers such as National Grid. The customer relationship with this client is paramount with a high invoice value. These key accounts are high in value and relationship managed by CRM within Service, these customers usually have a large portfolio of sites.

This role requires proven experience in managing senior stakeholders within Commercial Strategic Energy Debt. Reporting directly to the Commercial Manager, you will lead on Strategic Commercial Debt discussion to ensure collections are timely within payment terms in such a manner you are effective, and you ensure the relationships and risks are identified. Experience of a customer commercial relationship management to credit around is paramount to this role.

Responsibilities

• Manage key strategic relationships in relation to debt at all levels both internally and externally, including Managing Directors and Senior Directors.
• Lead on debt reviews with Key Accounts and support where appropriate any Service reviews, this may include preparing presentation material and Key Performance indicator dashboards that are debt related.
• Visits to customer premises with other key stakeholders across the business i.e. Sales/Services.
• Managing large multiple complex data requirements/reconciliations and providing any supporting materials
• Ensure that debt collection activity is monitored and in line with customer payment terms
• Ensure that strategic customer base remains compliant i.e. changes to procedures, standards of conduct associated to debt, ensuring we are treating our customers fairly and in line with our regulatory requirements (Vulnerability & Affordability)
• Ensure all complaints (internal & external) are investigated and resolved within agreed time scales.
• Resolve queries from internal and external customers within specified timescales through multiple communication channels.
• Working closely with commercial, where accounts have a 121 relationship to ensure all key business work streams & processes impacting Debt (e.g., Billing/Work items) are not unduly blocking collection.
• Completing an ad-hoc duties, including reporting and analysis of data, to review trends and patterns, ensuring an action plan is implemented is required.
• Attend mandatory training courses as defined within the company training matrix, as and when required.
• Keep up to date with legislation and record ‘Continued Professional Development’ (CPD).

Technical Skills & Experience

• Experience with in same role or similar.
• Strong, proven understanding of UK accounting standards and practices.
• Advanced proficiency in financial software…