Meadowood Napa Valley Bell Attendant St. Helena Meadowood Napa Valley Reception DISCOVER

Overview

Napa Valley is admired the world over for a lifestyle grounded in agriculture, viticulture, cuisine and the art of hospitality. The mild climate and natural beauty of our region make it a desirable place to be all year round. Each season brings new opportunities to plant, grow and reap a harvest, whether grapes, produce or flowers. No matter the season, the bounty harvested from our vineyards, orchards and gardens is cause of celebration, preferably in the form of a meal with family, friends, and guests that will become friends.

At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.

To greet and welcome guests and orient them to the property, constantly striving to achieve the Meadowood Mission at all times.

• Display at all times a friendly, courteous and professional manner in all dealings with guests and employees.
• Arrives for work on time, in correct uniform with name-tag, and signs in to systems at beginning of shift.
• Greets and welcomes guests by name as they arrive to register, opens car doors, and notifies Guest Services of the guest arrival by name.
• Explains hotel facilities and answers any questions the guest may have about the property.
• Always recommends Meadowood outlets and services during guests’ stay.
• Upon escorting the guests to their room, the bellman will take the luggage from the guest vehicle to the room and complete a thorough orientation of the room, including:
• Layout of the room
• Light switch locations
• TV operation, telephone and voice mail operation
• Private Dining menu and directory of services
• Location of private bar
• Bathrobe location, heating and air conditioning, laundry bags for valet service and hours of operation
• In-room safe operation
• Operation of skylight
• Wake-up service and alarm clock
• Fireplace
• Delivers morning newspapers to guest rooms as required. Delivers all guest messages and faxes to rooms within 15 minutes of receipt.
• Delivers amenities to rooms in a timely manner.
• Pick up and deliver laundry for guests, ensuring details are logged for reference.
• Cleans and washes front office vans and golf carts on a daily basis.
• Responds to requests for rides and luggage assistance in a timely manner, informing PBX of any delays.
• Conducts property tours upon request.
• Delivers wine for shipping to receiving in a timely manner, ensuring duplicate forms are correctly completed.
• Acts as a liaison when Guest Service Managers are busy, offering refreshments and engaging guests in conversation.
• Maintains tidy lobby area (fingerprint-free glass doors, clean ashtrays, plumped cushions, lit fire, etc.).
• Ensures kitchen area is kept neat and tidy. Provides a high level of proactive service through effective communication and follow-up with other departments.
• Is familiar with room types and locations, specifically the degree of difficulty in accessing each room to assist in selecting the best possible room for each guest.
• Works closely with the Guest Service Manager to coordinate the smooth handling of guest luggage and follow-up on guest requests.
• Carries out any reasonable request by management.
• Keeps the front porch, including brass plaques, clean and tidy.

Should have an extremely warm and friendly nature, be open minded, caring and non-judgmental.

Customer service experience. Napa Valley knowledge a plus. Education, Certifications.

High School Diploma or G.E.D.

Must speak, read, write and spell proper English. A working knowledge of Spanish would be a definite advantage.

Computer skills, program knowledge, basic keyboard skills required.

Basic arithmetic required.

Must be able to make decisions and perform tasks efficiently, based on logic and sound judgment.