Concierge Assistant Manager - Six Senses Crans-Montana

Concierge Assistant Manager - Six Senses Crans-Montana

As Concierge Assistant Manager I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.

I will fully embrace and safeguard the overall Wellness philosophy, concepts and programs. I will ensure that all wellness brand initiatives are fully embraced, and I will participate regularly in our Mission Wellness activities.

Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic by 2022. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.

The Assistant Concierge Manager oversees the daily operations of the Concierge, Drivers, Ski Butlers and Guest Services teams, ensuring service delivery reflects the Six Senses philosophy of “crafted experiences, emotional connection, and sustainable luxury.”

• Leads by example through authentic, intuitive, and personalized service
• Develops and inspires the team through structured coaching
• Acts as a key contact for VIPs and high-profile guests
• Promotes wellness, sustainability, and local cultural immersion experiences
• Through strong regional knowledge and a trusted local network, the Assistant Concierge Manager ensures that even last‑minute or bespoke guest requests are fulfilled with creativity, efficiency, and discretion.
• Lead with integrity and transparency
• Foster a culture aligned with Six Senses values: care, trust, respect, and sustainability
• Oversee onboarding, and structured induction of new team members
• Conduct regular training sessions and performance evaluations
• Identify high‑potential talent and create development pathways

• Serve as the one of the points of contact for VIPs, repeat guests, and complex requests
• Personally oversee high-impact guest moments and special occasions
• Ensure highly personalized itineraries reflecting wellness, nature, and local culture
• Maintain strong relationships with premium local partners (restaurants, ski schools, guides, cultural institutions)
• Anticipate guest needs through proactive communication
• Deliver intuitive service recovery and follow‑up

• Oversee daily Concierge, Drivers, and Guest Services operations across all shifts
• Actively participate in early, mid, and late shifts as required
• Ensure accurate logging of requests, preferences, and guest history in PMS
• Coordinate closely with Front Office, Spa & Wellness, Housekeeping, F&B, Engineering
• Ensure proper vehicle usage and safety compliance

• Ensure full compliance with LQA and Six Senses service standards and audit requirements
• Monitor guest feedback
• Conduct root‑cause analysis for service failures
• Support partnerships with local partners, artisans, farms, and cultural institutions.

In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

To execute the position of Concierge Assistant Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than one year’s experience in a similar hotel operational role. I have a valid driver’s license (Category

B) and proficiency with hotel management systems or Opera PMS.

I am a personally involved, visible and proactive host with excellent…