Freelance Customer Support Expert at AI Startup

Overview

Lightly AG is an ETH and HSG spin-off pioneering in machine learning and computer vision. Backed by Y Combinator and top-tier investors, our technology is used by global leaders in autonomous driving, medical imaging, and visual inspection.

With a small but sharp team in Zurich, we’re looking for analytical and driven Customer Support Professionals to help us create tasks that replicate E2E customer support workflows
.

The minimum expected time commitment for this position is 10 hours/week
.

• Create tasks that replicate E2E audit workflows
• Create / acquire any necessary data required for the workflow
• Create tasks + decision points within the workflow
• Provide the solution to each decision point, accompanied by a justification for that solution

• You’re a strong candidate if you:
• Have at least 2-3 years of recent experience working at a top enterprise with established processes
• Are fluent in English (requirement)
• Have strong analytical and quantitative skills
• Communicate clearly and precisely
• Proficient in Customer Support software and tools
• Professional experience with AI Tools

• A front-row seat to how a YC-backed deep tech company is built
• Direct exposure to the inner workings of startup leadership
• Flexible working hours and the ability to shape your role over time
• Competitive compensation tailored to experience and scope of work

Send us your CV
. If you’ve handled similar tasks before, we’d love to hear specific examples.

We look forward to hearing from you!