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Freelance Customer Support Expert at AI Startup
Job in
Indiana Borough, Indiana County, Pennsylvania, 15705, USA
Listed on 2026-02-12
Listing for:
Lightly
Part Time, Contract
position Listed on 2026-02-12
Job specializations:
-
IT/Tech
Data Scientist, Data Analyst
Job Description & How to Apply Below
Overview
Lightly AG is an ETH and HSG spin-off pioneering in machine learning and computer vision. Backed by Y Combinator and top-tier investors, our technology is used by global leaders in autonomous driving, medical imaging, and visual inspection.
With a small but sharp team in Zurich, we’re looking for analytical and driven Customer Support Professionals to help us create tasks that replicate E2E customer support workflows
.
The minimum expected time commitment for this position is 10 hours/week
.
- Create tasks that replicate E2E audit workflows
- Create / acquire any necessary data required for the workflow
- Create tasks + decision points within the workflow
- Provide the solution to each decision point, accompanied by a justification for that solution
- You’re a strong candidate if you:
- Have at least 2-3 years of recent experience working at a top enterprise with established processes
- Are fluent in English (requirement)
- Have strong analytical and quantitative skills
- Communicate clearly and precisely
- Proficient in Customer Support software and tools
- Professional experience with AI Tools
- A front-row seat to how a YC-backed deep tech company is built
- Direct exposure to the inner workings of startup leadership
- Flexible working hours and the ability to shape your role over time
- Competitive compensation tailored to experience and scope of work
Send us your CV
. If you’ve handled similar tasks before, we’d love to hear specific examples.
We look forward to hearing from you!
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