ServiceNow Design lead

About Us

Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

We are seeking a highly skilled Service Now Design Lead with knowledge of telecom domain and proficiency in Service Now. The ideal candidate will have a deep understanding of Service Now platform capabilities, business processes, and telecom services. As a Service Now Design Lead, you will play a pivotal role in driving the design, implementation, and optimization of Service Now solutions to support our telecom service offerings and customer integration.

The mission of Service Now Design Lead:
Integration is to:

• Requirement Elicitation and Analysis
• Service Now Configuration and Customization
• Co-manage the backlog with the Product Owner
• Solution Design: HLD and LLD preparation
• Stakeholder Communication
• Documentation
• Testing
• Process Improvement & Support

• Work on Service Now – TSM module (combination of ITSM & CSM) and integrations for better customer experience.
• Design, configure, and customize Service Now applications, modules, and workflows to meet business process requirements.
• Conduct thorough testing and validation of Service Now configurations to ensure quality and adherence to requirements.
• Assist in the creation of training materials and conduct training sessions for end-users to ensure successful adoption of Service Now solutions by customers.
• Stay up-to-date with the latest Service Now features, best practices, and industry trends to provide valuable insights for optimizing the platform's performance.
• Participate in Service Now-related and other projects, providing expertise and guidance on process improvements and implementation strategies.
• Create and execute business scenarios (verification) for the solution developed.
• Produce key deliverables throughout the lifecycle of the project, for IT use as well as for business owners, such as solution proposals, user acceptance test plans, dependency matrices.
• Works with the project manager/Scrum master/ project coordinator to define and clarify the requirements for the software to deliver for customer integration to Service Now.
• Provide technical support during UAT and go live. Use defect tracking system and follow resolution of defects.
• Level 3 support to production issues for assigned applications within defined SLA.

• Global Opportunities:
  Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment:
  Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth:
  Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture:
  Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs:
  Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.