Software Asset Manager

Role Summary

We are seeking a highly analytical and experienced Service Now Software Asset Manager to oversee the complete lifecycle of software assets within the Service Now platform. The role requires a deep understanding of IT Asset Management (ITAM) best practices, particularly Software Asset Management (SAM), and proficiency in leveraging Service Now to achieve these objectives.

• Manage the entire lifecycle of IT software assets, from procurement and deployment to usage tracking, license optimization, and retirement, utilizing the Service Now platform; including Service Now SAM Pro.
• Maintain accurate and up-to-date records of all software licenses, entitlements, installations, and usage data within the Service Now Configuration Management Database (CMDB) and Software Asset Management modules.
• Manage processes for software license tracking, inventory management, and reconciliation to ensure data integrity and compliance.
• Conduct regular audits and reconciliations of deployed software against license entitlements, identifying and remediating compliance gaps.
• Collaborate with Procurement, Legal, Finance, and other IT teams to ensure efficient software acquisition, contract management, and financial tracking.
• Oversee and interact with 3rd Party who provide a Software VAR service, ensuring end-2-end process is optimised.
• Monitor software usage and license consumption, identifying opportunities for optimization, harvesting, and cost savings.
• Ensure compliance with company policies, software vendor licensing agreements, and regulatory requirements through the management of the Software Catalogue
• Prepare for and support software vendor audits, minimizing financial exposure and risk.
• Generate reports and dashboards from Service Now to provide insights into software license position, compliance status, costs, and trends.
• Support the development and continuous improvement of ITAM processes and procedures, specifically for software.
• Participate in strategic planning for software asset management, including license renewals, new software evaluations, and vendor negotiations.
• Provide training and guidance to other IT staff on Software Asset Management best practices and Service Now SAM usage.

• Required:
  
  Bachelor's degree in a related field.
• Required:
  
  5+ years of experience in IT Service Management including Software Asset Management
• Required:
  
  Strong understanding of ITIL principles
• Required:
  
  Demonstrated ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Required:
  
  Proven ability to collaborate effectively with cross-functional teams and build consensus.
• Required:
  
  Excellent analytical and problem-solving skills.
• Preferred:
  Extensive experience with Service Now SAM Pro
• Preferred: ITIL v4 Foundation certification or higher.

• Travel: 0%
• Location:
  
  India, Bangalore