Project Manager​/TPM

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

In this role, you will be responsible for managing projects from the Initiation phase of the SDLC through the Release phase of the Optum SDLC. You will work in a high performing Agile model. Additional responsibilities includes handing vendor management office, where you would be handling different vendor partners in Consumer Engineering area.

We are seeking a highly skilled and experienced Project Manager/ Scrum Master. You will play a critical role in driving the successful delivery of software solutions in US healthcare industry. You will be responsible for facilitating the agile development process, liaising with product and automation teams, and ensuring efficient collaboration to deliver value to our business customers. The ideal candidate will have more than 10 years of industry experience with a solid background in Appeals and Claims processes within the US healthcare domain.

Positions in this function are involved in the definition, management, and implementation of technology focused projects/programs. Do not use this function is not used for project/program management in nontechnology roles. Positions are business specialists and technology generalists that manage, direct and interface with business clients. Individuals in this function may be involved in:

• Defining work strategies, aligning these with resources and desired client outcomes, and overseeing planning and execution of the work
• Ensuring technology solutions are managed to support business strategies, often working with senior management
• Directing the integration of technical aspects of all related projects/programs
• Conducting analyses, needs assessments, and cost/benefit assessments and helping to broker other technology services
• Monitoring financials to ensure budget compliance
• Release management

Projects are more standalone than programs; program management is typically the orchestration of several related projects. At entry level individual contributor roles, the primary focus will be project management. As one advances through the career path, their focus may be project or program focused, depending on business need.

• Act as a servant leader and coach to the development teams, guiding them in adopting and implementing agile principles and practices in the Appeals and Claims domain
• Facilitate all Agile ceremonies, including sprint planning, daily standups, sprint reviews, and retrospectives, ensuring adherence to Scrum framework
• Collaborate with product owners, business stakeholders, and development teams to define project goals, scope, and backlog items specifically related to Appeals and Claims processes
• Work closely with product and automation teams to ensure that the software solutions deliver value to business customers in the Appeals and Claims area
• Foster a culture of continuous improvement, identifying and implementing process improvements to enhance team productivity and delivery efficiency in the Appeals and Claims domain
• Promote effective communication and collaboration within and across teams, ensuring clear understanding of project priorities, timelines, and dependencies
• Facilitate conflict resolution and help teams make decisions by fostering a collaborative and inclusive environment
• Monitor and track project progress, ensuring that the team is meeting sprint goals, deliverables, and timelines
• Identify and mitigate risks and issues that may impact project delivery, escalating as needed
• Collaborate with other Scrum Masters and Agile coaches across the organization to share best practices and drive continuous improvement
• Provid…