Cluster IT Manager Germany, Switzerland, Benelux

Cluster IT Manager Germany, Switzerland, Benelux page is loaded## Cluster IT Manager Germany, Switzerland, Benelux remote type:
Hybrid locations:
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Genttime type:
Full time posted on:
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R-12844

At DS Smith, we are redefining packaging for a changing world. As a global leader in sustainable packaging solutions, we are committed to innovation, circularity, and making a positive impact on the environment and society. Our people are at the heart of everything we do—collaborative, forward-thinking, and driven to make a difference.

Currently we are recruiting a
**** Cluster IT Manager for Germany, Switzerland and Benelux.
**** The IT Manager – serves as a key liaison between in-country IT operations and the Sub Region Head of IT. This role is responsible for escalating local demands, issues, and risks, while coordinating the execution of prioritized IT activities across matrix teams and local resources.
** Key Accountabilities
*** Escalate in-country business and IT demands to the Sub Region Head of IT for prioritization and alignment.
* Identify and escalate critical issues and risks that may impact service delivery or project execution.
* Gives input to Head of Delivery on upcoming project demand, as well as portfolio status
* Coordinate the in-country matrix team to ensure effective execution of prioritized IT activities
* Collaborate with local infrastructure and application teams to deliver business-critical initiatives.
* Maintain clear and proactive communication and collaboration with business stakeholders to identify and address business needs.
* Track progress of prioritized activities and ensure timely delivery in alignment with business expectations.
* Contribute to continuous improvement of escalation and coordination processes.
** Experience
* ** Bachelor’s degree in Information Technology, Business Informatics, or related field
* 5+ years of experience in IT service delivery, coordination, or project management
* Strong understanding of IT infrastructure and enterprise applications
* Excellent communication and stakeholder management skills
* Experience working in a matrix or regional organizational structure
* Familiarity with ITIL or similar service management frameworks
* Experience in demand management and escalation processes
* Strong organizational and problem-solving abilities
* Ability to manage multiple priorities in a dynamic environment
* Fluent in English; in other language is a plus
* Located in Germany, Switzerland or Benelux We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products.

We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation,manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time.

Become part of a world-leading organisation and do your best work with us!

As the journey continues of bringing together the strengths of both organisations, during your candidate experience you may engage with our colleagues from International Paper! You could visit an International Paper or DS Smith site or office.
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