ServiceNow -Dev -Senior

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As part of our EY GDS-Service Now team, you will work to solve client problems using the Service Now platform. You will get an opportunity to work with a high quality team and build innovative products that solve clients’ problems.

We’re looking for a Senior with expertise in Service Now Implementation to join the EY GDS Service Now. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.

• Performs Configuration/Customization of the Service Now system, including creation workflows
• Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc
• Uses scripting tools and Service Now functionality to automate rote tasks
• Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.
• Gathers specifications from the business departments and delivers a product/release that meets the needs presented; interprets business and functional requirements and develops technical specifications documentation
• Loads, manipulates and maintains data between Service Now and other systems as needed
• Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
• Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the Service Now releases
• Performs system and integration testing with sample and live data

• Authentication protocols such as Active Directory / LDAP or Site Minder federation / Azure
• Disciplined Agile Delivery software release build/deploy processes
• Integrating with internal and external applications and systems
• Implementation experience on any of the following applications:
  Agentic AI, Gen AI, ITOM/HRSD/CSM/SPM/Sec Ops/IRM/ITSM, Flow designer, HAM, SAM, Integration, ITAM, Service Now Portal/UI Builder, SPM
• Implementation experience on Performance Analytics
• Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain

To qualify for the role, you must have

College degree in a related technology field (e.g., Computer, Engineering, Science, etc.) or comparable job experience

Approximately 4 to 6 years of experience in a development role, with a progression of increasingly complex responsibilities

Service Now CSA certification plus any CIS certification is mandatory

Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories

Knowledge of Service Now’s latest version features

A team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast–moving environment

An opportunity to be part of a market‑leading, multi‑disciplinary team of 250+ professionals in the only integrated global transaction business worldwide

Opportunities to work with EY Service Now practices globally with leading businesses across a range of industries

At EY, we’re dedicated to helping our clients—from start‑ups to Fortune 500 companies—and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange.

Plus, we offer:

Support, coaching and feedback from some of the most engaging colleagues around

Opportunities to develop new skills and progress your career

The freedom and flexibility to handle your role in a way that’s right for you

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now

EY | Building a better working world