IT Support Analyst

Founded in April 2018 and headquartered in Zug, AMINA Bank is a pioneer in the financial industry. In August 2019, AMINA received a Swiss banking and securities dealer license from FINMA. The broad, vertically integrated spectrum of services, combined with the highest security standards, make AMINA’s value proposition unique.

AMINA operates globally from its regulated hubs in Switzerland, Abu Dhabi, and Hong Kong to offer fiat and crypto services to progressive investors, traditional and crypto‑native alike, whether individuals, corporates, or institutions.

CVVC Global Report and CB Insights named AMINA as one of the Top 50 Companies within the blockchain ecosystem. Aite Group awarded AMINA their 2021 Digital Wealth Management Impact Innovation Award in the ‘Digital Startup of the Year’ category, and Linked In listed AMINA as one of the Top Startups 2021 in Switzerland. In 2022, AMINA won the Digital Assets Offering or Service at the Wealth Briefing Swiss EAM Awards, and the bank was also recognised for its product offering SEBAX and won the Best ETP of the Year award at the Swiss ETF Awards 2022.

In 2023, AMINA won the European Wealth Briefing Award in the Digital Assets Solution, Fund Manager category.

AMINA India is a wholly owned subsidiary of AMINA Bank AG. AMINA India acts as a virtual extension of the bank supporting activities spanning trading & liquidity management, digital assets research, marketing, investment solutions, risk management, account management, mid/back‑office, product management, technology & engineering, IT support, finance and human resources.

We are bringing a new financial services paradigm to the blockchain and finance economy. In scope of our growth plans we are looking for an IT System Engineer. In this role you will be reporting to our Head IT Operations India.

• Cover the AMINA’s Service Desk, triaging and handling incoming service requests, end‑user support issues as well as incidents.
• Provide direct user support for Windows and OSX desktops and laptops including required administrative tasks on related server applications.
• Participate in additionally remunerated on‑call rotations to support 24/7 operation.
• Perform configuration tasks on Microsoft 365, Intune, Conditional Access and Intune compliance Policy, Entra , AD and other systems.
• SharePoint Administration.
• IT service Management (ITIL Certified preferred) and fundamental knowledge on incident-, and problem management.
• Ability to manage project activities as needed such as migrations or new initiatives.
• CCTV and access Control Management.
• Ensure systems are regularly patched as well as respond to urgent patching requests in case of newly discovered vulnerabilities.
• Provide 1st level support for select business applications operated in‑house.
• Maintain high quality documentation and accurate information within the configuration management database.
• Actively automate repetitive tasks through scripting or workflow automation tools.

• Strong Microsoft Windows Operating system know‑how.
• Strong OSX Operating system know‑how.
• Proven track‑record of support of Windows and Mac corporate laptops in a regulated environment.
• Understanding Windows based Server infrastructure, the Azure cloud.
• Proven track‑record of experience with Microsoft 365 and Intune on Windows and OSX (Mac).
• Microsoft MD-102 certification. Other Microsoft certifications are a strong plus.
• Good understanding of IT networking and security.
• Dynamic, proactive attitude; able to work independently and hit the ground running.

We owe our exponential growth to our innovative and collaborate team spirit and talented workforce. Every voice counts as we are always committed to learning from diverse perspectives and backgrounds because our people make the difference at AMINA Bank.
Regardless of your age, gender, belief, and background, at AMINA EVERYONE is welcome!

Join our skilled team and together redefine finance.