Principal Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Principal Solutions Consultant  United States
** Role Overview:
** The Principal Solutions Consultant works with key strategic, high growth Customers and Partners as a trusted advisor to ensure these customers and partners can fulfill their maximum potential to deliver Empathy and AI Powered Experience Orchestration at Scale leveraging Genesys software.

The Principal Solution Consultant works with BPO customers to perform detailed discovery, facilitate AI Powered Experience Orchestration demos, respond to RFx’s, and ultimately work towards winning over prospective customers by showcasing Genesys unique value in the context of their business and technical needs. The Sr. Solutions Consultant works in a consultative fashion to understand customer needs, both technical and functional, and maps them to Genesys solutions, services, and consulting offerings.

You will work with all levels of customer organizations, helping to tailor the joint Genesys messaging to meet the needs of various business and technical stakeholders, including C level decision makers.

The Principal Solution Consultant will work with defined Genesys partners to educate and empower them on the Genesys unique value proposition, roadmaps to help generate pipeline, help them to be more self sufficient, drive product co invention, and be effective at developing identified business opportunities. This role is imperative to the success of sales opportunities, and to enable our channel ecosystem to perform this iteratively  will work with all levels of partner organizations, helping to tailor the joint Genesys messaging to meet the needs of various business and technical stakeholders, including C level decision makers.
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* Key Responsibilities:

*** Support customers by understanding business needs and mapping them to Genesys unique value proposition, business outcomes, and technical solutions
* Facilitate operational walkthroughs and discovery sessions to assess current processes and identify improvement opportunities across customer environments
* Conduct sessions within contact centers and with operational staff, leadership teams, and management to evaluate customer experience delivery
* Deliver demos, workshops, production trials, and presentations to articulate how Genesys solutions enable customer experience transformation
* Develop reference architectures in collaboration with strategic partners to create reusable frameworks aligned with Genesys and partner capabilities
* Build, refine, and optimize Genesys Cloud development labs to support joint innovation and continuous iteration of solutions and use cases
* Present recommendations to customers and partners on how to improve customer experience and operational performance
* Demonstrate future state customer experience visions using Genesys solutions tailored to stakeholder objectives
* Create and provide documentation including discovery outputs, architecture designs, and solution proposals to support delivery transitions
* Support customer and partner responses to RFx processes as needed
* Educate customers and partners on the Genesys value proposition and solution capabilities
* Coach partners to become self sufficient in identifying information and building solutions
* Identify and recommend internal process and content improvements to enhance customer and partner experience
* Deliver webinars and create content to keep partners…