Senior Manager Site Reliability Engineering at CarMax Indiana

Senior Manager Site Reliability Engineering

Senior Manager Site Reliability Engineering job iana. Hybrid work in Richmond, VA: 8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220.

The Senior Technology Manager's primary responsibility is to partner with their business and technology peers to provide solutions and services that help deliver Car Max's strategic mission and plans. This position will direct and manage the strategic planning and implementation of enterprise observability platform solutions, platform support, and collaborate with technology teams on reliability-focused efforts. This includes leading efforts to evolve enterprise-wide observability and build a culture of reliability through best‑practice implementation and metric‑based decisioning that supports key business initiatives as well as day‑to‑day operations.

Strategic planning and results focus

• Identify the appropriate goals for the teams
• Prioritize objectives and provide a holistic approach to solution recommendations that includes ROI, time to market, scalability, and reliability as well as alternative recommendations

Communication

• Partner with stakeholders, peer groups, IT leadership, and key associates.
• Present the vision to executive management.
• Communicate the vision to executive management while also providing guidance for the team to support the strategic direction.

Team Leadership and Development

• Attract, recruit, retain and coach a strong team of skilled and engaged associates aligned to the overall mission.
• Create clear role expectations and develop associates to reach their full potential - understand their goals and needs, partner in their development, provide advice, feedback, training, and advocacy.

Technology

• Continue to grow one's knowledge base and stay current with industry trends while also formulating a technology plan for each business area based on an in-depth understanding of the current business needs and their future direction.

• Passionate about information technology
• Persuasive communicator—able to explain complex or intangible concepts to stakeholders at all levels
• Good listener—weights input from multiple perspectives when forming opinions and recommendations
• Collaborative and team oriented work approach
• Experience gaining consensus among a large, diverse group of stakeholders
• Experience managing, training and mentoring others in IT software development, Dev Ops, and reliability best practices.
• Able to easily motivate and inspire team members, peers, stakeholders and executives
• Innovative; thinks beyond boundaries
• Analytical; solves problems at root cause and prioritizes effectively
• Continuous learner and improvement mentality; never satisfied
• Comfortable speaking to large audiences and executives
• Flexible and open‑minded; proactively seeks input from others
• Entrepreneurial drive and spirit; enjoys working in a fast‑paced environment
• Handles constructive criticism with ease; adapts easily and efficiently to change

• BS/BA degree required—IT related, preferred
• 7+ years of experience in Information Technology with 5+ years of Dev Ops, site reliability, and observability design and implementation
• 3+ years' experience managing direct reports
• 3+ years of experience required leading software projects leveraging Agile practices
• 3+ years of experience required in design and implementation of monitoring tools such as Splunk, Operations Bridge Manager, Zabbix, or Datadog
• 3+ years of experience with Chaos Engineering and ITIL foundations preferred not required

Work Authorization:
Applicants must be currently authorized to work in the United States on a full‑time basis.

Work Location and Arrangement:
This role will be based out of the Richmond, VA Technology Innovation Center or Dallas Tech Hub in Plano, TX and have a hybrid work arrangement.

Car Max is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.