Architect, CRM System

The Microsoft CRM (Solution) Architect will be responsible for designing, implementing, and governing end-to-end Microsoft Dynamics 365 CRM solutions, ensuring scalability, performance, and alignment with business objectives. Candidate must have relevant experience of 12 to 15 Years. The role involves providing technical leadership, defining solution architectures, and guiding development teams across the full project lifecycle for CRM initiatives.

• Lead the end-to-end technical architecture, design, and implementation of Microsoft Dynamics 365 CRM solutions.
• Translate business requirements into scalable, secure, and high‑performing CRM technical architectures and solution designs.
• Define and own the overall CRM technical roadmap, integration patterns, and best practices for Dynamics 365 and related components.
• Provide hands‑on technical leadership to development teams, including design reviews, code reviews, and solution validation.
• Design and oversee integrations between Dynamics 365 CRM and external systems using APIs, middleware, and enterprise integration tools.
• Define data models, data migration strategies, and data management approaches for CRM implementations.
• Ensure CRM solutions adhere to enterprise architecture standards, security guidelines, and compliance requirements.
• Optimize CRM performance, scalability, and reliability through effective design, configuration, and tuning.
• Collaborate with business stakeholders, functional consultants, and project managers to ensure solutions meet functional and non‑functional requirements.
• Prepare and maintain technical design documents, architecture diagrams, and solution blueprints.
• Evaluate new Dynamics 365 features, Microsoft Power Platform capabilities, and related technologies to enhance CRM solutions.
• Support pre‑sales and solutioning activities by providing technical inputs, effort estimates, and architectural guidance.
• Troubleshoot complex technical issues, provide root cause analysis, and implement long‑term corrective actions.
• Mentor and coach technical team members on Microsoft CRM architecture, design patterns, and development standards.
• Ensure adherence to Dev Ops practices, including CI/CD pipelines, automated testing, and deployment for CRM solutions.

• Strong ability to work with cross‑functional and geographically distributed teams in a collaborative manner.
• Excellent communication skills to effectively convey complex technical concepts to both technical and non‑technical stakeholders.
• Proven experience in leading large‑scale CRM transformation or modernization programs.
• Strong problem‑solving and analytical skills with a focus on solution quality and customer outcomes.
• Ability to manage multiple initiatives, prioritize tasks, and deliver within agreed timelines.
• Experience working in agile and hybrid delivery models for enterprise projects.
• Demonstrated ability to create and enforce technical standards, guidelines, and best practices for CRM development.

• Relevant experience of 12 to 15 years in Microsoft Dynamics 365 CRM architecture and implementation.