Investigation Representative, ROW IB

Description

• An Investigation Representative provides timely resolution to the issue in hand by researching, querying internal tools and by taking real‑time decisions.
• An ideal candidate should be able to understand the requirements, analyse data, notice trends and drive seller experience without compromising on time.
• The candidate should have a basic understanding of inbounding and be able to communicate clearly in English in writing and verbally.

• Conduct assigned investigations in a timely manner within an ambiguous environment using data analysis and other tools.
• Take ownership throughout investigation life cycle by facilitating flow of information, reporting progress, identifying blockers, and providing resolutions.
• Insist on high standards by effective deep dive to summarize findings and proposing solutions, identifying gaps and risks in current mechanisms.

ROW IB team is seeking a highly motivated Investigation Specialist to help manage daily operational activities centrally across INFCs. Our teams' objective is to provide the accurate resolution to all the sellers and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class services with 's customer centric focus applied to the Seller experience.

The Investigation Specialist will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. An Investigation Representative at ROW IB is responsible for flow of information between different stakeholders and resolves the issues created by sellers accurately in a timely manner.

• Graduation from a recognized university with 1 year of work experience.
• Excellent communication skills (written and verbal) in English language.
• Ability to communicate correctly and understand the issues.
• Ability to concentrate – follow up on issues without distraction to resolution.
• Work successfully in a team environment as well as independently.
• Familiarity with Windows, Microsoft Outlook, Microsoft Word, internet browser and Excellent typing skills.
• Demonstrates an ability to successfully navigate websites.

• Excellent communication skills (written and verbal) in English language.
• Good working knowledge of MS office.

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