Data Center Operations Manager, DCC Communities

Data Center Operations Manager, DCC Communities

Stellen-:  | Amazon Data Services, Inc.

Manage a team that maintains cloud infrastructure for global data center operations. AWS is looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to elevate AWS Data Center Operations to the next level. The successful candidate will create and devise strategies, mentor people at all levels, sponsor projects, and propose technical solutions. This position leads teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation.

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of diverse teams of data center operation professionals across different locations.
• Develop career paths for employees and update internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective day‑to‑day data center operations including queue management, 7/24 shift arrangement, and hardware logistics.
• Act as subject‑matter expert across all aspects of data center operations.
• Ensure all operational KPIs and metrics are met.
• Inspire and guide improvement in team processes, technology innovation, and automation.
• Manage large‑scale events (outages) and act as call leader.
• Improve workflows and throughput for data center operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Maintain the on‑call schedule, coordinating absences and vacations.
• Strive to improve customer experience by ensuring quality and quantity of services.

Essential requirements:
Ability to travel to or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational. Travel frequency will vary based on business needs and operational status of assigned facility. Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

• 4+ years of Information Technology experience or Bachelor's degree in computer science, engineering, mathematics, or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on‑call support for data center facilities, mission critical plants, or production facilities.
• 2+ years of computer hardware experience, including troubleshooting and repairing.
• Experience in technical writing in a relevant field.
• Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, Certified Network Defender (CND), Network+, or Security+.
• Experience with system management tools and client/server environments.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at (Use the "Apply for this Job" box below)..

USA, IN, New Carlisle – 78,400.00 –  USD annually.