Data Center Technician, DCC Communities

Overview

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. You’ll play a pivotal role in maintaining the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

NOTE:

Amazon does not sponsor immigration for this role.

NOTE:

A lump sum stipend will be provided to eligible candidates who relocate for this position.

This team works in an environment that operates 24/7. Working and traveling within and outside the regional work area is required.

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.
• Work in cramped and/or elevated locations, bend, lift, stretch, reach, stand, and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely and without limitation.
• Work in a noisy environment and shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).

• Travel to or commute between data center locations as needed; travel frequency will vary based on business needs and operational status of assigned facility.
• May be required to work at alternative sites during training periods or until the assigned facility becomes fully operational.

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Work shift work that will include days, nights, weekends, and holidays.

• High school or equivalent diploma.
• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Experience in data center.
• Experience managing work and priorities through a ticketing system.
• Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.).
• Understanding of network design, protocols, and layer 1/2 troubleshooting.
• Ability to work on a flexible schedule including days, nights, and/or weekends.
• Ability to travel to or commute between data center sites as required.

• Experience in data center.
• Experience managing work and priorities through a ticketing system.
• Associate’s degree, technical certification, or equivalent professional or military experience.
• Understanding of network design, protocols, and layer 1/2 troubleshooting.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at

USA, IN, NEW CARLISLE - $27.00 - $48.00 USD hourly.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.