Data analytics engineer

The selected individual will ultimately be responsible for identifying, cleaning & visualizing end user experience data for analytics and service improvement of critical EUS services.

• Engage and build a long-term relationship with Service Owners to define End User Experience metrics & provide clean, transformed data ready for analysis.
• Defining data warehousing requirements with the Data Engineering team to ingest cleaned data, including documenting and data validation.
• Building critical dashboards for adoption, operations, forecasting & end user experience for use by EUS teams to monitor and improve their services.
• Training EUS teams on best practice for data visualization tools for self-service reporting and analytics.
• Provide deep insights through best practice data analytics techniques to support activities such as intelligent automation and service improvement
• Work with global teams to identify opportunities and drive PC pro-active initiatives through Nexthink

• Bachelor in Computer Science or equivalent

• English language at a business level
• Working within a team
• Strong SQL skills and experience in programming languages such as R and Python.
• Experience in a data analyst role (+3 years)
• BI hands-on experience with tools like Tableau or Power BI and data visualisation

• Experience in End User Services
• Experience in or knowledge of Nexthink
• Experience in industry data science (e.g., AI, machine learning, predictive maintenance) preferred
• Passion for service and active listener. Detailed, positive attitude with a desire to help our business partners to reach their goals
• Data driven mindset; using data to tell the story
• Analytical and creative problem-solving skills; using data to define the issue, solution, and business value.